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January 15, 2018 - Regarding problems with the Kapaa, Kauai, Hawaii store

I.D= transaction retrieval # 5/243 Store Mgr. Lucienne Muse



The Kapaa Kauai Hawaii store is having difficulty processing checks and payments from local customers.

Kauai's local credit union, Kauai Community Credit Union, recently changed their computer system and account numbers.

I have been trading at the Kapaa Safeway store since it opened. I am very familiar with the checkers, who all seem to know me, too.

On 1/15/18 I shopped with the new checks.

The checks were refused, because the account # was unfamiliar.

This was despite the fact that I have been a frequent customer for over 20 years, with no bounced checks or other issues.



The message from the night manager was that no amount over $40 would be accepted "because it was a NEW account".

The purchase was for $89.92.

I presented valid I.D. (driver license) and hold a Safeway card.

She absolutely refused my check, and said she doesn't make the rules, she has to do as told by Division.



Now, I worked for Safeway over 40 years ago.

And I worked in the Division Office - both in SF and in Fremont.

I KNOW customer service should be a priority.



In this case, the difficulty processing the Kauai Credit Union checks HAS to have come up with many other local customers.

The checker who was trying to handle the purchase commented "this has been going on all day".



I hope you will be able to resolve this issue - it has to be some kind of a glitch between systems.

In addition to alerting you at the Division Office about this difficulty, I am also going to alert Kauai Community Credit Union.

FYI, contact at Kauai Community Federal Credit Union is Michael Garcia, at 808-245-6791.

Mr. Garcia has been notified of the difficulty, and is trying to get it resolved today, 1/16/18.



Mahalo,

Mary Mulhall


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