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Calling ATT Mobility (Wireless) actually works quite well. When they are not overloaded with calls, they answer reasonably soon. The reps ALMOST ALWAYS understand my issues and find the answers.
However, ATT's other departments (for landline home phones, business phones, internet service, TV, etc) don't have a clue. Calling there always leads to confusion. I'm almost done with them. Using their wireless accounts is still worthwhile.


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