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My response to a L&T Service Excellence representative:
I appreciate you listening to my grievence, and keeping the gate for the person whom you rport to. You do it very well.

After numerous calls to your 'Customer Service' (???) team, having been put on hold for extended time, to be rolled into The Phillipins, where you confirmed that the Lord & Taylor leadership resides, I am not satisfied with the repsonse. Per your suggestion, I will dispute the charge for the item that I returned but was not given credit for, with my credit card company.

It appears that there are no grown-ups to mind the playground, but if there is a leadership team for the customer service department, they should know that it's not anywhere near satisfactory to call it 'Service Excellence'.

There must be someone that you report to. Please forward this correspondence to them, and ask them to contact me.


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