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I will be forwarding this email to the news & record newspaper, if this issue is not resolved at the High Point North Carolina location. The Rush cared about their customers. Customer were never treated or talked rudely. The Gold's Gym appears as though they do not need customer in their gym or their money. Especially if you are a black member. Black members are yelled at, laughed out, and watched while getting dressed in the bathroom by people who do not even work in the gym. That person makes smart remarks to you and be rude. This starts at 7:56 PM, after an announcement is made that the gym is closed at 7:55PM. A person that does not even work for Gold's Gym told me I do not care if you do a complaint. Her name was Beth. Black people are being harassed at the High Point North Carolina location on the weekend. The NAACP will be contacted about this harassment! When calling to report the treatment to the manager, no manager on duty. Employees at the High Point North Carolina say if you call the corporate office to make a complaint they do not care. The corporate office will just tell you to deal with the gym you are at. On May 19, 2019 my daughter and I went to the High Point North Carolina location. As soon as we walk through the door, an employee name Terry started yelling at us rudely about the time. I asked him if he was new employee. He said no. I explained to him that is no one should talk to a customer like that. He told me that he is doing his job. I explain him your job does not say be rude and mean to customer. He laughed! I asked for the corporate number? He said I do not have a corporate number. Terry was only going up to the black customers telling them to get off the equipment and get out it was only 7:55 PM. One customer asked him to stop yelling. I called the office the next day to explain how Terry was treating customers, no manager available. On May 20, 2018, I went to the gym just to get steam. Around 7:55 PM an announcement came on saying the gym was closed while I was in bathroom getting dressed. A lady came in the bathroom saying gym is closed. I explained to her it is just 7:55 PM. She said some name of the employee on duty wanted to leave right at 8:00 PM. I explained to her I am dressing. She was making smart remarks. Her name was Beth. She did not even work at the Gold's Gym. She told me it was OK do a compliant with the corporate office. She had a nasty attitude. I walked out of the gym at 8:01 PM. How can these employees treat customers like this? How can people that do not even work for Gold's Gym watched them dress in bathroom and talk to us any kind of way? Why do Gold's Gym have a corporate office, if you do not follow up with your gyms or care what happens to customers paying for your service?


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