Flag Lord and Taylor Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

On July 18, 2018 I received order number2003094485. When I opened the box I found 3 pair of earrings. Two pair of the earrings were defective. One pair was missing a feather which I found loose in a plastic bag. There is no way to re-attach this feather to the earring. The second pair was twisted and hung crooked. The third pair appears to be ok. I continued to examine the inside of the box to look for the forth pair of earrings that I ordered but only found an empty plastic bag. I called customer service and was told by a representative to return the items to a Lord and Taylor store. I responded by telling the representative that his response should have been I can return the items and we will waive the shipping cost. I also told that I had no way to get to a store and was unable to travel due to an illness. He kept insisting that I take it back to a store. This was the worst experience with a customer service representative in my 78 years. I told the representative tha I would be calling American Express and disputing the charge. Not only did I receive defectve items but the order was not complete. Who sends out an empty bag.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video