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I've just survived the worse experience with Onstar. We left Libertyville Illinois With our destination New Freedom Pennsylvania, our home. With usual stops 12 hours. Our's took 14 because we were routed incorrectly. It took us correctly to Pittsburgh, we did a rest stop in Monroeville switched drivers. My husband said they want us to take 79, I told him trust Onstar, there maybe a problem with 76. I called to check and was told the fastest route is automatic in system. When we realized we were in West Virginia I knew there was a problem. Not only was it lengthy, it was a pot hole nightmare. I'll have my vehicle checked this week for damage. I was hungup by one operator, given shady excuses for error. Satellite problem, vehicle software needed updating, I finally spoke with a supervisor who apologized and said would comp next month fee. I'm still wondering if Onstar is the service I'll continue.


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