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I can see right now that my comments are probably going to mean nothing to you with all the complaints that you have, I live in Decatur Illinois and I was just treated terrible by the so-called manager at one of your stores. I have bought pizzas in the store for years at least on a monthly basis I have tipped regularly and treated drivers very well most of them know me they know exactly where the house is tonight I was told my pizza would be an hour to an hour and a half I said that was fine at two hours I called into the store only to find out that my pizza was on its way here I said fine they had said it would be an hour to an hour and a half she said I don't know who you talked to you but our pizzas are going out at 2 to 2 and 1/2 hours as well had I known that I would have called out to Pizza Factory because they can have it here in 45 minutes and I've got delicious pizza she says well you I'm sure we're told it be two and a half hours I said no I was not at that time I said fine then I'll just wait on it since it's on its way 37 minutes later I called her back at that time she told me my pizza would be delivered as soon as the driver came in and picked it up I said so my pizza has not been even sent it out yet she said no the drivers not picked it up yet I said so I've waited two and a half hours and my pieces not left the store she said no it hasn't I said okay I will talk to your manager tomorrow because this is ridiculous the person I was going to eat the pizza with his already left for work this is just totally ridiculous this is unacceptable she said well that's the way the store is okay she hung up on me I got to thinking about it and I thought no I'm not going to accept this pizza because I know how that store handles things and if you call and complain about something they do something dirty to your pizza I've already heard this from people that have work there so I called back in and I said I want to cancel that pizza she says your pizzas already been canceled is it part of me she said your piece has been canceled I said who gave you the right to cancel my pizza she said I cancelled it when you hung up all the guy said you hung up on me you had no right to cancel that till your customer called back in and canceled it she said I canceled your pizza it'll be credited to your account and two to three days I said you had no right to do that Grandin I'm calling back in to cancel it but you had no right to do that on your own and she hung up on me I have never been treated so badly by anybody in any business anywhere Decatur if this is the way you have trained your people to work for your company I will never well I've already decided this anyway I will never ever purchase anything from that store again and anybody I talk to you I will tell them how badly I was talk to you tonight that is terrible I'm 65 years old I have work in customer service for 40 years if I talk to my customers like that I would have never had a job and those people there should not have jobs either if you have to wait two to two-and-a-half hours to get a pizza out to people and if you talk to customers like that you should never ever have a job the store needs to be closed down if you can't run it any better than that now I expect to hear from somebody on this situation and if that's the way you're going to continue to run that place I don't think it's going to be open very long because there's too many places in this town that will treat people right and everybody I talk to you I'm going to tell him to go to Pizza Factory to go to Pizza Hut to go to any place but Papa John's not because the pizzas bad but because I got treated like I was nothing like I was a nobody and because you take over two and a half hours to get one pizza out to a house that's less than a mile away from their store I think you've got a problem a real bad problem in Decatur Illinois I think you need to either close the store or get somebody down here that knows how to run it because there are pizza shops in this town that are going to be ran and that are ran right and it gets pizzas out in 45 minutes and they're hot and they're fresh and you're treated right by the people that you talk to on the phone and I know that you people will never even read this because I read that you've got complaints back there from 2017 people have never got answers from so I'll make my call in tomorrow to the corporate office as well as writing this complaint and I'll call over here to the local store tomorrow and make my complaint with this store manager I'll do what is the right thing to do as a customer we'll see what you do as a corporate office if you're any kind of a business at all you'll contact your customer


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