Flag Burlington Coat Factory Customer Service Review

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I shop at the Garner NC Burlington often. Recently I had a bad, awkward experience. There was a tall woman working behind the registers but not ringing people up although there was a long line. My cashier was very friendly and polite and the transaction was going well. I'm not sure if the other woman was a manager but she spoke so rudely and disrespectful to the cashier that I thought the young girl was going to cry. I was unsure what to do and apologized to the cashier. It was very uncomfortable. I was shocked that management would allow this type of behavior and assumed it would be handled appropriately. Next time I shopped there, she was still there with the same rude and condescending attitude. As much as I enjoy shopping at Burlington I am tempted to take my business elsewhere to avoid another awkward situation. Is this the culture of how Burlington treats their employees?


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