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We have signed up to pay our bill monthly through withdrawal through our bank. All of a sudden last month that system did not work. Our bank did not receive the request to take the money, and we got notice from entergy through an email. That we had NOT paid our bill. My husband had it sent back through the bank again, and still we are getting emails that it did not work. We ended up going straight to HEB to pay. I have been trying to contact someone to find out what the problem is with the direct pay, and there is NO ONE who seems to Know what is going on. We are going to switch companies if they charge us a late fee for this, or I cannot reach someone to fix the problem. So irritating.


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