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I am attempting to use my rewards but after downloading my app on new phone i'm not aware of my password. When attempting to reset password your email goes into SPAM and i receive several hours later in a group email relating all SPAM emails received. At that time when able to open your email I receive a message relating the time has lapsed to use the reset link.

I would change me email address to another email account if i knew how or even reset my password but i not able to get a password to reset either nor ever get the pleasure to use my earned rewards. Last night when eating at TGYF I was advised by staff the only way i'm able to use is by going online to utilize my account. Allegedly I currently have 1112 rewards point. I have had my card for MANY years and many rewards have since expired due to this same issue. i'm tired of feeling used.

I have also tried calling your customer service but options aren't providing me an option to speak to a person after finding your links don't provide a solution to my continued issues.


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