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Hello,

We have tried every route to reach someone at Maaco Corperate to file a complaint against your Fishkill, NY store.

Brandon Smith Director of Customer Service handled our car there and for 7 long months they told us it was being repaired, close to finished. We kept calling for follow ups with very little response accept after we are done with the steering column we will start the body work.

In. The mean time we found they shipped our car out to two other dealers trying to get someone to say that the car was not repairable. One was not even a body shop. They received payment of 12k ( yes not a lot of repairs for that amount) and admitted they did not have the ability to fix the car. We have finally on month 8 we had the car moved to a local shop that can actually repair it.

Our Insurance Company needs the 12k refunded to them. Brandon Smith has admitted the shop does not have the capabilities to fix the car.

Who can we contact to resolve this issue. I have called your customer service line 6 times and Maaco Fishkill just keeps closing the case saying they are not responsible.

We would just like to move on after the costs incurred of not having our car for 8 months.


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