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After NOT receiving today's paper, I emailed customer support and a return email indicated I wold receive the issue between 10 and 2. NO show. I know the original stop was made because I received my WSJ (which earns 5 stars for superior customer support and communications). After 2 PM I called NYTimes customer support. The only authorized response was a credit for today;s paper or redelivery tomorrow. I have no way to contact the local delivery system. Great paper but it's not quite the same when you can't access local delivery. I have had a string of delivery issues.
Also, it would be great to receive an emailed confirmation re: suspensions (like the WSJ). NYTimes: I know you can do better. Thanks. Help and RSVP


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