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Ashley Furniture Store has terrible customer service staff. The receptions I have spoken with are not at all familiar with what they are doing. They are not trained well enough to deal with issues concerning clients complaints especially when they have the file in front of them pertaining to your account and things have already been documented and can not read what is on file. One receptionist did not know what she was talking about another receptionist claimed I had no account under my phone number. Then when asked to speak to a supervisor they give you a hard time not wanting to transfer your call. Sometimes conversation in frustration with them over 15 minutes trying to speak with a supervisor who may know what is going on. I had 3 tables so far and all three defected waiting on resolution but only getting the run around with Ashley Furniture Store. My last table was put on delivery truck with scratches on it and green tape showing the defects of the table. Yet Ashley Furniture Store expected this table to be delivered this way to the customer. The delivery staff took photos of it on the truck to show me the photos and said he didn't want to take this off the truck into my house. He was embarrassed he said to even have to tell me this as this is the third table I have been waiting on. The quality of this furniture is not there. With respects to the delivery staff thank you for doing such a good job. Ashley Furniture store customer support located in Winnipeg is dishonest . They make excuses for their errors. They deny you the right to speak with a supervisor when you feel they are not resolving the problem., and on top of everything they don't call you back the supervisor when you do ask for them to call you back.


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