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First I'd like to say there is no BevMo customer service, so I am venting here. My father purchases 2 cases of wine every month. He is unable to leave the house because of the virus so ordered for him, but he wanted to use his card . Made order online... it said 2-3 hours. Checked in 2.5 hours and was told don't come back til you get a message saying it was fulfilled. Waited 45 minutes and got nothing, afraid to get reprimanded again.. I left came back 5 hours after order wax entered and still had to explain. Didn't have my father's credit card told it couldn't be released to me even though I had confirmation on my phone and had same last name. Then they were "nice" enough to cancel and use my credit card. I shop at BevMo at least 3-4 times a month and get emails every other day. But he( the manager ( would not transfer the 10$ discount on 70. Said he " couldn't ". ... the manager. Even though the coupon was used on the same order. This is the second time service was extremely unsatisfactory. If the managers have no discretion to do the right thing, this company is mismanaged. My father is positive for virus and asked me to complain. Did not have to twist my arm


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