Flag Dickey's Barbecue Pit Customer Service Review

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I have been customer of Dickies BBQ for well over 25 yrs and rarely eat BBQ anywhere else however today at lunch I was served the worst BBQ that I have ever eaten. I picked up my usual , sliced and chopped sandwiches and had them at home They were uncooked,tough, and full of griddle I called the store ( I-35) in Denton and they were pleasant and insured me that that was not the norm and offered to replace them My wife and I went back this evening anticipating a good Dickies BBQ sandwich Regreatfully I must report it was bad as well, however it was apparently cooked better but was as tough and grisly as the sandwiches at lunch I am aware as we all are our economic climate is suffocating small businesses and they are looking for ways to survive but I would argue that poor quality will cost a business more since we are paying the price for good quality. I hope that Dickies isnt sacrificing quality for margins We are going to give Dickies one more try at the other store in Denton If it turns out the same poor quality then we will have found the truth and we will go elsewhere I truly hope it was an isolated incident (twice) but we will
Check it out
By the way one of your reps from corporate was there tonight and gave us a 10% discount on chips drinks and cobblers which turned out to be our meal We couldn't eat the sandwiches I would have thought she would have checked with us as to how we liked the replacement sandwiches We are in. Not many people in eating area either. We were surprised at her lack of interest in a unsatisfied customer
Sorry to make this complaint but I thought you might be interested


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