Flag Pearle Vision Customer Service Review

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Absolutely the worst customer service I've ever received. Rude and unprofessional. I purchased the insurance plan on my frames and lenses. The lenses were cloudy and the film was peeling prior the the one year protection plan expiring. They reluctantly replaced them. After the lenses finally came back and I left with them, I noticed 2 white spots. When I returned and pointed it out they told me it was scratches and that I must have scratched them. They finally agreed to replace them again, However I also noticed that my Burberry frames had lost the symbol on top of the frames. They refused to replace the frames stating that my coverage had expired 2 weeks earlier. Why could they replace the lenses and not the frames. I will never do business with this company again. This is the Seminole, FL location.


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