Flag Potbelly Sandwich Shop Customer Service Review

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My order was to be ready at 616pm. When I arrived at 620 and waited another 5 minutes before anyone acknowledged me. I told the new guy I was there for pickup. He took my name looked at a few bags and told me that it wasn't quite ready. 10 minutes later I asked again to the gal behind the counter. She told me they hadn't started my order yet. I explained to her it was unacceptable that I am standing and waiting while they continue to make sandwiches for 5 other folks. I ordered on line so I wouldn't have to wait. They started to make my 2 sandwiches, then realized they had not made my shakes. The sandwich line man said he would start my shakes. 3mintues later the gal picked up to cups with tin foil as a lid. I told her I saw those shakes sitting there since I walked in, she handed them to me and told me they would be fine. Absolutely not okay. I requested new shakes to be made. At this point it was 640pm. She did offer me a free cookie...what a joke. None of the 3 employees seemed to really care and that infuriated me. I asked them for a customer service # and the poor new guy told me it was his first day and the other two told me they didn't know it. How absolutely rude and horrible customer service.


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