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I visited the Ralphs in the College area last night looking for an item that I saw online and that should have been available in the store. After walking up and down the isles, I asked the cashier and bagging clerk about the item. Neither was familiar with it. I asked if they could look it up to let me know if it was available at the store and where I could find it. I was told that they could not. Thinking that they had misunderstood me, I repeated my question and stated exactly what I was asking them to do. I was again told NO. I then asked to speak with the manager, but was told that he was on a break. There was ABSOLUTELY NO ATTEMPT to try and provide any type of customer service. I called and spoke with the manager today (Daniel) and explained my shopping experience at the store. He made excuses for why the customer service was so bad (new people, lack of training, etc.). He never even asked what product I was looking for or attempted to try and rectify the situation. I will not be returning!


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