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I signed up for Anytime Fitness on 5-21-2022 in Aptos, California club #559. The day I signed up about 5 min after I completed signing and touring the club a customer approached the Gym Manager about raw sewage flooding the locker rooms. I was extremely apprehensive at this point because that is disgusting and shows just how poorly that particular gym is ran. Since I already signed the contract and was not told by the manager (Andrew Gutierrez) that I had a 7 day cool down period to where I could cancel the membership without being billed. If I was told this information upon signing up I would have canceled the membership that day. Ok moving forward a few days after signing up I contracted COVID-19 which led to shortness of breath and trouble breathing in general. With my health situation changing I felt going to the gym would be not only selfish because of the risk of me infecting others but also the discomfort I was feeling from walking up a flight of stairs or even just walking to my vehicle to get to work. With this being said I never used or utilized the gym membership that I recently signed up for (my key fob has never been used and the gym records reflect that). Without me using the gym even once I decided to contact the gym manager and to cancel my gym membership. The club manager contacted me back and told me that in order to do this I would need a letter from a doctor. I contacted the gym manager back and let him know that I didn't need a doctors letter to signup for the gym and I don't think I should need one in order to cancel my membership. I was told by the gym manager (Andrew) that the only way to cancel my membership is with that letter so he refused to cancel my membership. Within a day of that email from Andrew I started receiving harassing calls from ABC Financial regarding non payment on a gym membership that I have never used and that I don't plan on using. Canceling a gym membership for unforeseen circumstances during a pandemic should not be this difficult. I was actually thinking of renewing the membership once I started to feel like myself again but after this horrific experience I will never again hold a membership with Anytime Fitness and will tell anyone and everyone I know to not hold a gym membership with Anytime Fitness.

I need to speak with or correspond with someone that can help me with the cancellation of this gym membership before it's sent to collections and affects my credit. This is the worse experience I've ever had pertaining to a gym and there needs to be something done about it immediately.


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