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Until this evening (12/14), I was very pleased with Lowes. However, I can only describe my recent experience as an absolute "goat rope." Received a voicemail stating delivery would be tomorrow (12/15).

I have been trying to reach customer service for over an hour to reschedule only to listen to a pre-recorded message drone on and then automatically get disconnected after waiting 4 minutes?!

I then logged into my Lowes account to view the order status and hopefully reschedule via the website and no order, no status, nothing.

I then called the Pro Desk phone number on the website hoping to connect with someone and the number has been disconnected.

To Lowe's management... You need to get your act together regarding staffing, hold times, phone system, website, and customer service as you've managed to completely alienate a customer. It shouldn't be this difficult and somehow you've managed to make it impossible and thoroughly frustrating.

Store #0438 in Pensacola, FL.


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