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The online goodwill in Fort Worth, Tx decided to discontinue local pickup at the online location. They failed to change the format online that would indicate that local pickup was no longer available. Consequently, when the customer bids on an item at the local location they are totally unaware that they will need to pay shipping costs. For example, I purchased an item and then attempted to pay for it there was no option for local pickup, therefore they make you pay for shipping even though they have no message to the customer that indicates that they have discontinued local pickup. They need to indicate that there is no local pickup on each item that is up for bid because if I knew I would have to pay for shipping then I wouldn't purchase the item. Apparently, the online staff was as shocked as I was. Also, they failed to tell the staff about the change until it was already implemented. The staff was very accommodating and returned my shipping expense. This change was an epic mistake on the part of whoever was responsible for this decision.


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