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I was at the East Norriton Pa location (on Dekalb pike) July 29th, 2023 at around 3-4 PM. I was double charged for a dress. I only got 3 items, the cashier even confirmed verbally that I had 3 items. A dress, a hairbrush, and a 2 piece dance set. I was provided with a receipt that showed the 2-piece dance set, the hairbrush, and the dress charged TWICE. When I went over to the manager of the location, I was told that I could not receive my money back. Even though this is NOT a return, the money was literally stolen from me as I was double charged for a product due to the cashiers error. I was told to contact higher-ups at the company as there is nothing she could do. I am frankly angry as the Goodwill company has stolen 12$ from me, that I need, because of a cashiers error. Everybody makes mistakes, but stealing my money and then failing to correct this mistake is horrible. It was also nearly impossible to find a way to contact Goodwill online and the store manager would not directly give me a number to contact.


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