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I had a package that was not delivered - UPS Claimed they delivered it. In trying to get a credit for this low amount $38.57. They third world country that they moved their customer service to pretty much called me a liar that it said delivered so too bad! I'm a platinum customer - my credit limit is so huge and they offered to transfer me to credit to close my account! Really they would rather lose a great customer over $38.57. I'm paying off my account less the $38.57 and will NEVER shop there again. Their loss - BUT i'm sending a letter to their CEO and tell them this is exactly why they are going bankrupt. NO customer service.


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