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I recently discontinued my RCN service and received a bill on a previous account number from 2003. I have spoken with the billing dept. several times. They promised to investigate my case and call back within 24 hours. They never called back ever. Instead, I received a Notice of Final Demand and then a collection notice. I keep calling them. They all state they will get back to me promptly, but never do. Their customer service and communications are extremely poor. All I want is an explanation of the bill. I am willing to pay if they can show me that I really owe them any money. I have reported them to NYS Public Service Comm. and NYS Dept. of Information Technology and Telecommunications. I have written to their corporate office in Wilkes Barre. I have written to the collection agency. RCN is its own worse enemy.


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