Read the reviews below to see the experience other people have had when dealing with customer service from Amtrak.
This is the worst train ride I've been on. We're sitting in the middle of nowhere. Not even by a train station. We just stopped moving out of nowhere. I've been sitting here for 25 minutes with a screaming baby. Nobody bothered to share what the hold up is. Do better.
We are presently on Amtrack train California Zepher from San Francisco to Chicago. I am deeply disappointed in our 1 bedroom accommodations due to the following reasons:
1. The bathroom/shower room latch is broken and doesn't stay close. We are using duck tape to close the door but that's not working
2. There is NO WORKING LIGHT on the toilet. We are using glow sticks and a flashlight to see.
3. The single chair in our room is broken. If you sit in the chair all it does is swivel back and forth unevenly.
4. The electrical outlet near the sink does not work.
5. We can't use the shower because of no light.
I realize this car we are in (#631-C) was built 45 years ago. Unfortunately, this car should've been retired years ago. We are on a once in a lifetime cross country train trip and paid BIG bucks. We would've been better off in the coach section. I expect Amtrack to make this right for us. What can we expect?
Tom Mooney
[email protected]
608-515-6701
6205 Pheasant Run, McFarland, WI. 53558
