Find the latest Amtrak news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
Deep apprehension and no small measure of anger are the prevailing emotions of some 500 workers at Amtrak's call center in Riverside in the wake of the rail company's decision to close the facility. A large assembly of workers, many of whom have spent ...
“We are seeing the worst of airline Customer Service issues being introduced to the railroad experience,” Charlie Leocha, president of nonprofit Travelers United, told USA Today. “The Amtrak Board of Directors and Congress have the final say on these ...
Leocha believes the elimination of Customer Service agents at some stations is an ominous sign. "We are seeing the worst of airline Customer Service issues being introduced to the railroad experience,' he says. "The Amtrak Board of Directors and ...
Over the next two years, a report identifies key safety and security, governance and financial, Customer Service, procurement and maintenance, and I.T. and workforce risks that leaders have only just begun to address as Amtrak's top management and ...
He encouraged customers to give feedback on how Amtrak handled the situation. Customers can open cases by visiting amtrak.com or calling 800-USA-RAIL. Freight traffic was halted on BNSF Railway's lines along the Mississippi River as crews worked to ...
Train status updates and social Customer Service will resume tomorrow at 6am ET. Train status can be found at https://t.co/ryt46oukdp or on our mobile app. For Customer Service, please contact 800-USA-RAIL. Good night! — Amtrak Northeast (@AmtrakNEC) ...
Rail supporters were devastated in May when Amtrak decided to shut its ticket office at Union Terminal. But a new amendment to the Transportation, Housing and Urban Development appropriations bill could force Amtrak to reverse that decision.
The ribs are served with a mixed greens salad with balsamic vinaigrette, and salted caramel cheesecake for dessert, according to USA Today. If you'd rather stick to the so-called chilled menu items, a vegan wrap and chicken Caesar salad will also be ...
Amtrak officials told federal investigators Wednesday that two recent fatal crashes had prompted an unprecedented focus on safety for the railroad. The company said it has long had programs that encourage employees to report safety issues, had rules ...
Dreaming of a trip to sunny Charleston or California wine country? Whichever type of train trip you've pined for this summer, today is the best day to book it. Amtrak's massive summer sale features tons of offers on discounted one-way fares to more ...
MANHEIM, Pa. (AP) — Authorities say an Amtrak train hit a farm tractor in Pennsylvania, injuring the tractor driver and sending five people on the train to hospitals. Lancaster County emergency dispatchers say the tractor was upended by the train in ...
OLYMPIA, Wash. (AP) - Amtrak officials say a landslide between Portland and Seattle has suspended train service between the two cities. Officials say the landslide on Saturday north of Olympia in western Washington will keep the route closed until Sunday.
OLYMPIA – Amtrak officials said a landslide between Portland and Seattle has suspended service between the cities. Officials said the landslide on Saturday north of Olympia will keep the route closed until Sunday. BNSF Railway owns the track and has ...
A collision between an Amtrak train and a pedestrian in San Diego County disrupted the passenger carrier's service in Orange County on Friday morning. Train 763 hit what Amtrak spokesman Marc Magliari said was a trespasser between the downtown and ...
Democrats and Republicans in Congress don't agree on much, but two senators from opposing parties think Amtrak should keep its ticket window and staff at Union Terminal. Sen. Sherrod Brown, D-Ohio, and Sen. Rob Portman, R-Ohio, wrote a letter to ...
The planned closure of Amtrak's ticket office at Union Terminal has caused more concern than you'd expect for an office with just two employees. Local leaders fear it could hurt Cincinnati's chances at better passenger rail service in the future. On ...
Breastfeeding moms can finally escape the bathroom during Amtrak trips this summer. The train service announced Wednesday that they will install lactation suites in four stations — Washington, D.C.'s Union Station, Baltimore's Penn Station ...
One of the perks of living in Montana is not having to depend on public transportation — that is, until you want an adventure that can only come from public transportation. Last spring, I struggled to think of a family vacation that would be ...
BOWIE — An Amtrak employee died Tuesday after being struck by an Amtrak train in Maryland. The incident occurred about 9 a.m. Tuesday just north of the Bowie State University MARC station. The train involved was on its way north from Richmond, Va., ...
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Chuck Landon: C-USA making big moves in hoops · Man blames grisly homicide case for felony conviction · Portion of 5th Avenue closed in Huntington after sinkhole forms · Hep A confirmed at Barboursville, Ceredo restaurants · Marshall announces football ...
The company's planned private investment will enhance safety, operating efficiency and support Customer Service.” In response, Magliari said Amtrak isn't a “commuter” nor is it shirking responsibility for late trains. “Clearly, there are delays we are ...
Chuck Landon: C-USA making big moves in hoops · Man blames grisly homicide case for felony conviction · Hepatitis A case confirmed at Ashland McDonald's location · Lost Huntington: Beverly Hills Junior High School · Portion of 5th Avenue closed in ...
Passengers on the Amtrak train that stops in North Charleston had to push back their trips by at least 24 hours or find alternate transportation Thursday after another train partially derailed. The Palmetto 89 and 90, which runs between New York and ...
Premium Fares (Acela First Class). The same policy that applies to Business Fares applies to Premium: as long as you cancel your ticket before the scheduled departure, you can get a full refund or eVoucher at full value. If you purchased your ticket ...
SEPTA Customer Service call center: Opened at 6 a.m. Customers can call 215-580-7800 to speak to SEPTA representatives. You can also reach out to SEPTA via Twitter or check for service updates on SEPTA's website. The full schedule is available on ...
Air and rail passengers hoping to travel Saturday are encountering yet another day of cancellations and delays as the nor'ester that snarled travel Friday is being followed by residual problems in transportation hubs all across the Northeast. Airline ...
This month you should watch for sales on grills, golf clubs, cruises and luggage, as well as everything green for St. Patrick's Day. There should also be some good bargains during the last week of the month on Easter items. Here are some other deals we ...
President Donald Trump's spending plan released Monday proposes slashing the federal subsidy for Amtrak passenger rail service by nearly half. The proposal for Amtrak funding would drop from $1.495 billion to $738 million in the fiscal year that begins ...
President Trump unveiled his budget for fiscal year 2019 on Monday, along with a 55 page infrastructure plan. And despite his calls to increase railroad safety, his budget proposes cutting federal grants to Amtrak by over 50%. Under the budget, the ...
Deputy Scott Stone getting stronger every day · Yearlong geology study begins in Colorado Springs · Malicious tech support scam preys on Colorado Springs businesses · Weather · HD Doppler Radar · Local Forecast · Maps & Reports · Alerts · Closings ...
Yesterday, 50 years later, survivors of the Orangeburg Massacre remembered the 1968 incident in which S.C. state troopers shot 27 people protesting a segregated bowling alley in Orangeburg, S.C., killing three teenagers. "Apology and regret is not ...
The deadly collision Sunday of an Amtrak passenger train and an unmanned freight train in Cayce is unlikely to shake consumer confidence in American rail service, experts say, as Amtrak's ridership is hitting a record high. The Miami-bound passenger ...
HAVRE DE GRACE, Md. (AP) — Amtrak officials say that no injuries have been reported after two cars separated from an Acela Express train in Maryland. Amtrak spokesman Jason Abrams said in a statement that the incident occurred about 6:40 a.m. Tuesday ...
CAYCE, S.C. (AP) — A crash between an Amtrak passenger train and a CSX freight train in South Carolina on Sunday killed two people and injured about 70 others, authorities said. The Amtrak train was heading from New York to Miami with about 140 ...
An aerial view of the site of an early morning train crash Sunday, Feb. 4, 2018 between an Amtrak train, bottom right, and a CSX freight train, top left, in Cayce, SC. The Amtrak passenger train slammed into a freight train in the early morning ...
An Amtrak train collided with a CSX freight train in South Carolina early Sunday morning, the second crash to have happened within the past week. The collision happened in Cayce, South Carolina. Two Amtrak personnel were killed and dozens were injured ...
PINE RIDGE, S.C. — An Amtrak train that was being manually routed while traveling from New York to Miami crashed into a freight train early Sunday, killing two people, injuring at least 116 others, and spilling thousands of gallons of fuel, according ...
An Amtrak Thruway Bus rolls up to the stop at Solvang Park, delivering a load of train passengers as part of the "Take Amtrak to Solvang" promotion that offers fare discounts and incentives from local businesses. Contributed Photo. Facebook · Twitter ...
Investigators in Santa Ana closed a portion of train tracks early Wednesday morning, Jan. 10 after a pedestrian was hit by a train and killed. The 4:51 a.m. incident halted train travel through Santa Ana, and some delays are being reported by Metrolink ...
This booking photo provided by Furnas County Sheriff's Office shows Taylor Wilson, a white supremacist accused of stopping an Amtrak train in Nebraska. Documents unsealed Wednesday in U.S. District Court in Lincoln, Neb., show the 26-year-old Wilson ...
The derailment of an Amtrak passenger train in Washington state last month that killed three people may have been prevented if a railway crash-avoidance technology mandated by Congress had been activated, according to the National Transportation ...
SEATTLE – A conductor who was injured when a speeding Amtrak train flew off the tracks and onto a Washington highway last month has filed a lawsuit against the passenger rail company. Lawyers for Garrick Freeman of Bellevue, Washington, say Amtrak ...
Heavy snow predicted for eastern Massachusetts on Thursday has prompted a change in commuter rail and Amtrak schedules. The MBTA will operate its commuter rail lines on a limited schedule, and has cancelled ferry service, the agency said on Twitter ...
(SEATTLE) — Whimpering in pain, bleeding from head injuries and dazed by the enormity of the crash, victims in the Amtrak train derailment south of Seattle begged 911 dispatchers for help and said “tons of people” had been hurt. Dozens of emergency ...
Christopher Barnard Sr., assistant chief of operations for Joint Base Lewis-McChord fire and emergency services, arrived at work near DuPont at 7:30 a.m. Monday when the shift was changing. Nothing serious had happened overnight, so Barnard was about ...
On Monday, an Amtrak train traveling from Seattle to Portland derailed near Tacoma while reportedly traveling too fast around a curve sharp enough to require a 30-miles-per-hour speed limit, killing three people and sending more than 100 to the ...
She noted that the NTSB has long recommended the installation of PTC, but Congress extended the deadline to the end of 2018 for train companies to install it. Lloyd Flem, executive director of All Aboard Washington, says Willhoite was a rail advocate ...
While driving home from physical training on Monday, U.S. Army 2nd. Lt. Robert McCoy saw a train go off its overpass rails and plunge onto Interstate 5 in Washington – just 10 miles from Joint Base Lewis McChord. >> Read more trending news. All but one ...
(SEATTLE) — Experts say it's possible the engineer on an Amtrak train that derailed as it hurtled into a curve at more than twice the speed limit was distracted for an extended period of time before the train plunged off an overpass and onto a busy ...
