Posted by Anonymous
HORRIBLE--> You don't sell just the basket from any of your commercial shredders!! I was told I would need to purchase an entirely new unit!! You want me to spend 3,000.00 + for a 50.00 part.
Ativa customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Ativa.
06
May
18
Mar
23
Sep
Posted by BILL
I Have Purchased 5 Of The Small Shredders And I Have One That Stopped Working We Have Called For Support They Told Us To Clean The Eye With A Q-tip Which We Did That Didn't Work.
Trying To Get Them Back On Support Help Is Like Getting Your Teeth Pulled I Would Not Recommend Them For Any Type Of Equptiment Due To The Lack Of Customer Service When The Rest Of Them Fail We Will Just Throw Them Away.
06
Sep
20
Jan
12
Sep
Posted by ATIVA 14-sheet super micro-cut s
We have a ATIVA shredder purchased in March of this year 2020. We have had a lot of trouble with the shredder. I have called customer service and talked to Nadine and have send two fax with a copy of how we paid for the shredder. We have called 8-14, 9-9, 9,10,1/11, with no response back. We have cleaned the shredder the way we were told but it is not helping. Nadine and I believe the sensor is bad. The shredder shreds runs, stops, runs, stops constantly. We paid good money for this shredder and expect it to work for more than a few months. PLEASE SOMEONE HELP US!
10
Aug
Posted by Anonymous
I purchased Ativa Shredder 3/24/2020 and today is 8/10/2020. My shredder has been non working for a month. I have called three times the # on back of shredder and no call back. Terrible customer Manufacturer service. I work in an industry which needs a shredder. I would never recommend buying a shredder from Ativa thru Office Depot again.
14
Nov
Posted by Anonymous
my shredder doesn't work I call and this customer service representative told me that because I never lubricated it that because of that I cannot get my shredder fixed.. I have Apple computer I have an Apple phone I have a Canon printer and I have other stuff in my house that I am certain that if I call them and tell them that the device is not working they will fix it or they would tell me that I have to pay an amount for me to get it fixed but something not that you're going to tell me that there's nothing I could do about it so I can go out and buy another one so what I'm going to do is I'm going to give you guys a horrible review and I am going to throw this away and buy another one but ativa.. and I will make sure that everybody knows what type of horrible customer service you guys provide..
24
