Classmates.com customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Classmates.com.

Leave a Comment
Viewing Classmates.com customer service reviews 1 - 25 out of 1,043
Next »
12
Oct

Posted by brinxland


on 10/12/23 at 10:42PM

January 20, 2021, Classmates.com charged my account for $18.00 for a one-year subscription to Classmates.com. On September 24, 2021, I was charged $36.00. On September 24, 2021, I was charged $96.00 to my financial institution. Per my account billing and payments, my account type is 24 months, and my renewal option was listed as manual renewal. I only gave my credit card on January 20, 2021. This is credit and / or debit card fraud making unauthorized charges to financial institutions. In the past I enjoyed Classmates.com; however, unfortunately I now realize that Classmates.com is a SCAM. Same old story, over and over again.

28
Jul

Posted by Anonymous


on 7/28/23 at 8:53AM

I tried to close my account ONLINE but was not successful. Also, I believe I am being scammed by an individual on Classmates.

19
Jun

Posted by Ralph


on 6/19/23 at 6:09PM

I had hoped this was an adult and responsible alternative to Facebook. So far, even after upgrading my account, is the biggest nothing burger I've ever had the misfortune to spend money on! I keep getting tantalizing messages of people visiting my profile, but I can never contact them. I'm beginning to think the corporate owners here have even fewer morals than Zuckenf..ker!

22
Apr

Posted by post


on 4/22/23 at 10:02AM

WARNING-Classmates.com automatic renewal
I just discovered a charge on my credit card.
I never received a notice of any kind that there was an auto-renewal or that my cost for two years would double from $48 to $96. I contacted them about the charge and they refused to refund me.
If you want to stay with Classmates you should check if you have their auto renewal plan and change it.

I urge anyone with a complaint about classmates.com to file with the Attorney General's office in Washington State where they are located as well as the Better Business Bureau.

23
Mar

Posted by Anonymous


on 3/23/23 at 1:23PM

Excellent servise which achieved the reason why I called.

17
Mar

Posted by Anonymous


on 3/17/23 at 1:21PM

Something must be wrong with your web site because it keeps on saying that someone has visited your profile but when I check its always the same 4 in the last year. Please correct or I will need to block the sight as it is an annoyance and time consumptive.


Thanks:
Craig Savage

14
Feb

Posted by Anonymous


on 2/14/23 at 10:46AM

This is a despicable company with NO ethics and has no idea what "doing the right thing" is! I joined classmate.com for one year just to try it. I would NEVER have pressed automatic renewal...EVER! I paid $24 the first and only year I wished to sign up for this. One year later I get a $60 charge. I tried calling them and they don't care! They will not reimburse me and there is nothing I can do! From what I am reading on line about them...I am not the only person with this problem! Shameful!

01
Feb

Posted by Anonymous


on 2/1/23 at 3:49PM

Why is classmate.com still online and emailing random people like myself. I never signed up for it, but yet I am receiving emails every other day.
Haven't you learned by the class action lawsuits you have been in ( Classmate.com ).
I think you need to stop emailing altogether. You are losing in this battle sorry.

21
Jan

Posted by Anonymous


on 1/21/21 at 2:01PM

I paid the $9 for a 3 month subscription but still cannot see who visited. Charlotte A. Hammond, Henry Grady High '58 Atlanta, Ga.

20
Jan

Posted by Anonymous


on 1/20/21 at 2:35PM

Trying to get into classmates dot com, but it won't let me. I have my maiden name back, as same as high school. When I put in my email, it says invalid, and it is not incorrect or invalid. I still have my married name, that's my email. So the last name doesn't match. That shouldn't matter at all. So I need help to get into it! Help Please.. I can't even get into even see my own classmates either. Somethings not right, just doesn't make sense at all!

05
Dec

Posted by Anonymous


on 12/5/20 at 2:55PM

Just because I signed up 1 time doesnt mean I want to be a liferime member. This is fraud.

25
Sep

Posted by Merinda


on 9/25/20 at 12:26PM

The quality of the yearbook reprint is very poor. The reprint is a copy of someone's yearbook that has been written in and copied. The printed pages are very blurred and miscolored.

09
Mar

Posted by Delphis


on 3/9/19 at 6:01PM

I log in & the website keeps loading & never stops???????

18
Nov

Posted by Audrey


on 11/18/18 at 6:05PM

I am charged automatically and yet I cannot open the messages i receive. This has been going on for quite a while. I kept hoping it would correct but it does not. Please cancel my membership as I have been paying for information I cannot access.
Thank you.
Audrey Samelson
James Monroe HS class of "48 and "49
Thank you

17
Nov

Posted by Anonymous


on 11/17/18 at 2:47PM

I would like to know, why, I have not received any emails from classmates, oh I would say about a year now!!!!!!! What happened, did I die,without me knowing about it. I use to get them, and then I could kind of tell what was going on with my school. Thanks.

02
Oct

Posted by Micahel A Albert


on 10/2/18 at 6:59PM

i would like to cancel my membership to Classmates!

29
Sep

Posted by Martin


on 9/29/18 at 8:41PM

Thank God I did not sign up for Classmates.com. I would have liked to have join classmates but, demanding I set up automatic renewal makes me nervous. I decided to read the comments and thank God I did, so many people are having problems unsubscribing and I am not surprised. Usually automatic renewals are just another way to rip off the customer. Clearly Classmates is about getting as much as possible out of a person.
If you ever change your membership rules, let me know and I will sign up for a limited 3 year period.

23
Aug

Posted by Anonymous


on 8/23/18 at 5:55AM

I can't sign in to classmate I think you are doing a very good job on updates and you won't let you sign in. you try to make you sign upgrade you need to upgrade Tom Adams

08
Jun

Posted by Marcus


on 6/8/18 at 7:46AM

I did not opted out of automatic renewal. Didn't matter classmates did the opposite of what I choose. Classmates is a fraud.

16
May

Posted by Lorenzo


on 5/16/18 at 4:05PM

Hello, my name is Lorenzo Long. I bn trying to unsubscribe for the past two months now and I still get notifications and also got charged again for a membership. I want out of this nightmare, please have someone email me back to resolve this. Thank You!

04
May

Posted by Anonymous


on 5/4/18 at 7:26AM

Cant fill out email address correctly....dont know what Iam doing wrong....please advise.

16
Apr

Posted by Janet


on 4/16/18 at 10:36AM

I did not sign up to extend membership please credit my account immediately. You can reach me

15
Mar

Posted by Anonymous


on 3/15/18 at 4:36PM

Please do not renew my paid subscription.I am no longer in need of your services.

Thank you,

Mary boughter

08
Mar

Posted by na


on 3/8/18 at 10:00AM

dear sirs hi I would very much like if you guys stop sending me silly names of people that I do not know I never had no friends in high school I do not know who theas people are nor do I care to thank you pleas stop bothering me

01
Mar

Posted by Rosemary


on 3/1/18 at 9:12AM

I would like to purchase just one picture from a yearbook for my family tree. Is this possible?

Viewing Classmates.com customer service reviews 1 - 25 out of 1,043
Next »

While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video