Jimmy John's customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Jimmy John's.

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Viewing Jimmy John's customer service reviews 1 - 25 out of 346
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10
Feb

Posted by Anonymous


on 2/10/23 at 2:40AM

To whom it may concern, I own my own business, when I frequent the center at Columbia Square in Phoenix, AZ at 10045 W. Camelback Rd., I am curious if this location has a manager or district manager that regularly visits this location, I am sure these windows haven't been clean in over a year?, I will not even walk in for a sandwich thinking if the windows are not clean..... I have no other comments, if this was my business, I would hope someone would inform me if my staff are not doing their job.....Respectfully submitted....

07
Feb

Posted by Anonymous


on 2/7/23 at 5:42PM

I have to tell you, your commercial is the worst I have ever seen in years!!!!!! An idiot busting the hell out of a TV and monitor. And on an average day you see this some 20 times or more. What kind of message does this send across to our children and for what purpose???? If this is the best you can offer to the public, I will never step foot into a Jimmy Johns again.

22
Mar

Posted by Anonymous


on 3/22/22 at 11:39AM

Stopped by the Merrilliville Indiana location at 2pm on Tuesday the 22nd of March. Large sign on the door. DINE In OPEN. Opened the door to be greeted by a woman screaming at me to get out. We are thru drive only!!! I said there is a sign on the window. I don't care get the hell out of here. Seriously never been so shocked and treated so rudely at a place of business

07
Dec

Posted by Anonymous


on 12/7/20 at 3:20PM

Ordered a #14 today and got home to a sub with no bun. Just a piece of lettuce with meat inside. I was treated like I was guilty of something when I made a special trip back and handed them what I received along with my receipt. It will be a long time before I go there. They never offered any compensation for the mistake and my trip back to the store.

08
Aug

Posted by Anonymous


on 8/8/20 at 8:46AM

I bought a sandwich from Jimmy John's Wisconsin Rapids last night about 6:00. I asked for an Italian beef with mustard. Dropped it off for my husband who was at work. Talked with him later after he had eaten 2/3's of the sandwich and it was bothering his stomach. It also wasn't what I had ordered! Very disappointed! He still doesn't feel well this morning. Sorry to say you've lost this customer.

21
Oct

Posted by Anonymous


on 10/21/19 at 7:02PM

Sioux Center JJ is horrible!!! They never get the order right, and the manager was rude. If Hartwig new he was treating customers this was, he would be up set. I will never go back. If this was an isolated incident that would be different, but 7 times, no thank you, very sad,

23
Aug

Posted by Golfeagle66


on 8/23/19 at 7:02PM

Never coming back again. Jimmy John Liautaud will never get another cent from me or my family. I hope killing an animal as magnificent as an elephant was fulfilling. God speed, coward.

30
Jan

Posted by Anonymous


on 1/30/18 at 11:27PM

Look the woman I talked to who was the manager on 1/30/2018 at 8:44 p.m who took my order when I called in was so ridiculous it's sad I just want someone to know so this is me just letting you know from Columbus Ohio Jimmy Johns on Cassidy Ave God bless you and that poor driver God bless her heart thanks

09
Dec

Posted by N/a


on 12/9/17 at 5:01PM

Your store downtown Denver said they don�t carry ketchup a lot of people like ketchup they like it a lot so somebody needs to change their ways or else they will lose a lot of business so please tell them to get ketch up and anything else they may not have based in general thank you I will check to see if they made immediate changes thank you,Daniel Morris

22
Oct

Posted by Anonymous


on 10/22/17 at 5:08PM

I notice when they are making sandwiches they do not protect the bread
and it just seems unsanitary, why can't they put the paper under the
bread? This evening I went in the one on Richmond Hwy in
Alexandria, Va and I just couldn't believe how the counter had crumbs
on it so I mention it to the man and his reply was "we have been
making sandwiches". So in my case I do not eat meat but my sandwich
was cut after he cut a roast beef sub, the two men were annoyed showed no interest in satisfying me as a customer, I just didn't want all
that stuff on my bread it was not appealing at all. Please think about
making sandwiches on top of the paper it would be much better.
Your attention to this matter will be greatly appreciated.

26
Jun

Posted by Anonymous


on 6/26/17 at 9:17AM

Extremely impressed that when I called the Jimmy Johns Corporate number listed, someone picked up immediately and was able to give the feeling that someone would look into the local issue that I had. Very impressed that their systems are all connected. I was able to give her my confirmation number and she was able to pull up the order.

29
Mar

Posted by Anonymous


on 3/29/17 at 11:35AM

Was at Jimmy John's#2342 @2:15 pm on 3-29-17
The woman in front of me was trying to place her order & the cashier
could clearly not hear her!! The customer stated the reason you can't hear me is because the music is BLARING!! The customer said, you need to lower the music. I experienced the same problem & say for the manager, the manager Collin turned around & said, What I can't hear you! He , then went on to say the music is typically louder Thanh this & he can turn it up if we like!! So unprofessional & to think he is the manager..

05
Mar

Posted by Anonymous


on 3/5/17 at 3:31PM

I am appalled at the quality and customer service received in the Cumming, GA store. My bread was so hard I could not even bite into it. When I called "Hunter" the Manager, he said that is all they had when I came in, it was not stale, just overcooked, and if I wanted to travel back t the store and wait an hour, they would have fresh bread. I asked for the corporate office and he said "You'll have to look that up." He was condescending and rude. My company orders from JJ every week ... I will make sure that they do not any longer.

23
Feb

Posted by Timothy L Snyder


on 2/23/17 at 12:56PM

I live in Newark Ohio I've had Jimmy John's for the past three years I brag about the number 9 all the time two my friends the last two have been very very gross today there were so many onions that over buried a whole sub The Taste was nasty I had to spit it out I don't know what's going on with that store but somebody needs to check it out the sub there the last two times I've been very very bad I will not be back

15
Feb

Posted by Anonymous


on 2/15/17 at 7:13PM

Please close the one down at 14 NE University in Mpls. Thanks, they suck.

24
Dec

Posted by Anonymous


on 12/24/16 at 4:46PM

Employee was very rude at the establishment in Raleigh NC. I called to confirm closing for 12/24 16. I called 3 times, finally when someone picked up the phone he stated 'we closed' and hung up. I will not be doing business there again personally or my business.

23
Dec

Posted by Anonymous


on 12/23/16 at 6:20PM

I'm really disappointed in the service I received.
I was the only customer in the store so it wasn't busy and still my order was messed up. I received a slim 1 instead of a blt which I didn't discover until 15 minutes later when I was home. It wouldn't have been a big deal if I liked ham and cheese but I don't. I ordered 3 sandwiches. Getting 3/3 correct when it's not busy is not an unreasonable expectation.!

17
Dec

Posted by Anonymous


on 12/17/16 at 1:17PM

Just went to Jimmy johns for the first time and the staff at the niles ohio location wasn't very helpful and kinda of rude. Te girl's making my sandwich talking to another girl who works there and made my sandwich not how i ordered it n even gave me the completely wrong meat. Not sure i will go back just a bad first impression

13
Dec

Posted by Donald J Urban


on 12/13/16 at 10:34AM

My wife and i love Jimmy John's food. To my surprise we are at hotel in naperville il and the store i called told me no delivery could be made i was in a dead zone sorry no Jimmy John food for us. However the Jimmy john's store was less then 2 miles from hotel. I was turned down from 3 store with in 3 miles all told me dead zone sorry

10
Dec

Posted by Steve B


on 12/10/16 at 8:14PM

Jimmy Johns in Denver on Yosemite are very insulting to people who don't wish to wait on hold. I called twice, got recording, let go. Later I was accused of heavy breathing on their phone line. What jerks. I have COPD and the rep/punk i spoke to was very insulting.

10
Dec

Posted by Anonymous


on 12/10/16 at 2:16PM

When you call the nearest location near me which is 2.4 miles away they won't deliver so I'll continue to do my business with another company.

07
Dec

Posted by Anonymous


on 12/7/16 at 10:13AM

I applied here in Wilmington NC for a delivery driver position. I recently retired .I am 62. Well I had the interview and did not get a call back. Today JJ has an ad for all positions all 5 locations. How about that. I have a clean driving record also no criminal history. So I can only guess that the young girl who interviewed me practices age discrimination. I am thinking of making a complaint to the EEOC. If this is JJ policy it needs attention quickly. Thank you W. Alverson

29
Nov

Posted by Jackie


on 11/29/16 at 3:20PM

I will never go back to Jimmy John's again and I will tell my many friends to do the same they had the nerve to try to charge me $0.25 for a cup of water lot of places give free soft drinks to senior citizens but yet Jimmy John's has the nerve to charge $0.25 for a cup of water it's a done I'll never be back

23
Nov

Posted by Anonymous


on 11/23/16 at 11:18AM

Near accident today with careless driver. Almost run over in parking lot. I'm elderly and would hope drivers pay better attention so someone isn't killed. Quick service should not be more important than safety.

04
Nov

Posted by Brain


on 11/4/16 at 6:16PM

I tried to make an order at the Riverton store in Utah 3/4 of mile from my home I live in Riverton they told me I was out of there boundaries and we're very rude heck with Jimmy john's

Viewing Jimmy John's customer service reviews 1 - 25 out of 346
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