Jimmy John's customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Jimmy John's.

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Viewing Jimmy John's customer service reviews 26 - 50 out of 346
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26
Oct

Posted by Anonymous


on 10/26/16 at 5:08PM

I am currently in store location camp Creek. I upgraded my 4.99 tuna to a #15 club tuna ...I could not recieve the double
Meat....Kevassajah is the manager as she has given me her name she is disgruntled and rude...she said I would be required to pay am additional 1.25....the sandwich has been made while we are arguing in front of staff and clients as my sister has already made a 17$ purchase and I came in with her to order separate. I am disappointed that they rather throw the sandwich away because they decided I could not have double meat as this sandwich can only have double cheese ...why when I chose double meet. I am a business owner and I cannot believe the behavior of the manager ....all other staff members were friendly and professional. I decided to go though Subway and I not only received accurate amount of meat the purchase was quick and easy atmosphere.

26
Oct

Posted by Anonymous


on 10/26/16 at 8:29AM

I purchased an "Unwich" to go. When I got back to my office, there was more mayo than vegetables in it. I was VERY disappointed. If I'm paying over $5 for $.50 worth of product, I'll be going to your competitors.

21
Oct

Posted by Anonymous


on 10/21/16 at 11:06AM

I Have A Compliant. I Went To Jimmy Johns In Oakbrook And Also Spoke To The Manager Mark. I Paid For A Sandwich And Chips And They Made It And Just Gave It To Me, Without The Chips Or A Bag. I Ordered Another Sandwich And They Made It And Gave It To Me, Without A Bag Or Napkins. I Asked For A Bag And They Said, This Is A Self Service Place, You Have To Take It. There Are 4/5/6 People Standing Around Starring At You, And If A Customer Requested A Bag, They Stood There Stating This Is A Self Service Place. The Worst Customer Service I Have Ever Seen. Finally I Said Wow, You All Are Standing There And No One Can Give Me A Bag (1 Der Was For Me And Second One For My Friend). Unbelievable!!! And They Forgot To Give My A Bag Of Chips.i Think You In Corporate Should Know About The Terrible Service With A Bad Attitude I Received.

17
Oct

Posted by Anonymous


on 10/17/16 at 4:05PM

So I ordered a pizza next to Jimmy John's for my kids with the turkey and ham... best of both worlds!! I was so disappointed!! The sandwich looked delicious, but the bread was dried out and when I opened the sandwich to look in it, there was a dead bug, in the sandwich. I would've taken it back in the store, but I was already on my way home to Oklahoma. It was freaky fast, just not freaky good 😢

04
Oct

Posted by Craig


on 10/4/16 at 5:57PM

I stopped at the New JimmyJohns site in Bridgeville Pa
Parked betteeen lines outside in the parking lot that had 2 vehicles in it rest of lot was empty .
Team member greeeted me outsisidd telling me delivery drivers need those spots .
Ironically ,no customer in store . ( Guess Why )
Luckily I was able to go back to Jersey Mkkesul the road for another great Customee service experience and quality sandwich .

03
Oct

Posted by Tlm123


on 10/3/16 at 10:50AM

Your employees in the Woodfield mall location located in Schaumburg il. Need to Stop running in the mall. It's unprofessional and unsafe for people shopping!

26
Sep

Posted by Tony


on 9/26/16 at 5:20AM

Yes my name is Tony I spoke to somebody a couple weeks ago about a Jimmy John's in Lake Orian Michigan Fred is your manager there that he was rude to my wife and my kids what we decided to try it one more time yesterday and I'm very surprised that Fred is still working there and he was rude to our kids again so we will definitely never be going there again I'm very disappointed that this situation wasn't taken care of

23
Sep

Posted by niecy


on 9/23/16 at 8:55PM

Your supervisor Mark made one of your delivery men work after he was hit by a car today1208 g st nw

23
Sep

Posted by Mary perez


on 9/23/16 at 4:51PM

I'm recently visited your store which is located.@59thave and Thunderbird I loved your sandwiches just would like some coupons for your sandwiches their delishes but a bit princely also Ur customer apperation days was a great success we need more of those days

11
Sep

Posted by Shay


on 9/11/16 at 7:36AM

I recently was employed at the chillicothe ohio location. I missed one day if work an even called in. It was that afternoon being stalked an harassed by another employee by the name of terry copeland. He had taken pictures of me out with my family. I'm only 16 it's against the law to take pictures of minors with out there permission. The head owner had fired me becouse I was out in public an not inside on my day I took off. I'm very conserned about the picures he has on his phone that I've been told been showing them to others. I would to file a complaint on terry. I'm going to contact the police if nothing is done in 2 days. I do not feel it's right the way they handled it. Thanks

29
Aug

Posted by Anonymous


on 8/29/16 at 10:58AM

I called the JJ @ 4980 Beltline Road in Addison, Texas. The first person that answered by call spoke with such a heavy accent and did not have a sufficient command of the English language, that I had to call back and get another person. The second person sounded as if he was either high or annoyed because he had to take my call. He then said "wait, hold up", and then another person got on the phone. When I explained to this person that $32 for #10, #6 and #3, 3 bags of chips is too high. He said, that's the delivery fee. I asked him does the delivery fee go to the driver that will deliver, because that is incredibly high for that small order - he rudely responded no, it's for the store. I said you charge that much to put my sandwich in the same bag that you would charge if I went and picked it up myself. He said yes and hung up the phone. THIS IS NOT HOW YOU TALK TO CUSTOMERS AND HOW YOU CONDUCT BUSINESS. I have eaten at JJ's for years, and our office was delighted that this location added our office for delivery. However, given the horrible service at this location, this will be our first and last order with JJ.

25
Aug

Posted by Anonymous


on 8/25/16 at 8:25AM

Why can you not get onions on the side. They said it is corporate policy no. Why. I want to put onion on my way not servers. All other sub shops do. Customers should get their subs the way they want it. We just got a jimmy johns in Inverness Florida. Give your customers what they want or they will go elsewhere

24
Aug

Posted by Anonymous


on 8/24/16 at 7:05PM

Apparently no one trains the employees how to listen to and fulfill a customer request. Even though the request was repeated more than twice. And the employee assured the request would be fulfilled. If this was a one time thing, or they were completely busy I could understand. However this is the 3rd time and now Jimmy Johns has struck out. No one will get a recommendation for this place from our household. I understand that we are just one family but we will make sure others follow.

23
Aug

Posted by Anonymous


on 8/23/16 at 10:09AM

On several occasions, I have placed orders for delivery. I have been very precise with my orders and often I have received them prepared incorrectly. So I ceased from ordering from this company. Today I was feeling sick to my stomach due to a lack of nourishments. Therefore, since the deli is across the streets from our sub-division, I ordered two ham and cheese sandwiches on wheat with two bags of "REGULAR potato chips" and nothing to drink. Again, I listed every item for the sandwich (i.e. lettuce, tomatoes, onions, peppers, oil, vinegar, mayonnaise, spicy mustard, speared pickle, etc.). Of course, the sandwiches delivered were prepared with lettuce, tomato, mayo, and peppers with ONE PACKAGE of REDUCED FAT potato chips. In the meantime, my husband ordered another sandwich for a guest and it was delivered. Those sandwiches have not been eaten yet. Therefore, I cannot comment on them.

I called and nicely asked for the young man who took my order. A young lady answered the telephone, but she had Chris the manager to answer for the young man. I voiced my concern to him in a very professional manner, and he proceeded to offer me additional free food. Free food was not desire or goal. My goal was to alert the young man of the incorrect order (despite our conversation).

Some time ago, I stopped ordering from this company because of incorrect orders and nonchalant unprofessional behavior from the management staff. In the future, situations of this nature should be professionally addressed. The assumption should not lend to awarding free food or giving excuses for the unacceptable behavior. The problem need to be permanently eradicated. Management should have better training in this area to adequately address the customer's concern.

Professionally submitted,,
A concerned customer

19
Aug

Posted by Anonymous


on 8/19/16 at 9:29AM

The manager, Nicki, at the Mansell Rd store in Roswell, GA has ZERO customer service skills. She argued with me over an order and hung up on me. She has ignored my repeated requests for confirmation of a refund due to an order that was never delivered. I am a FORMER Jimmy John's customer because of her.

16
Aug

Posted by Anonymous


on 8/16/16 at 12:41PM

I went to Jimmy Johns on 95th and Quivira in Overland Park KS. The customer service and attitude of the staff was awful, especially the young lady who asked me very rudely what do you want? What happened to greeting a customer and good manners I said hello her reply was what do you want!! I Love Jimmy Johns but I will not go back to this location ever, word of mouth is very powerful!!

Thank you!

10
Aug

Posted by Anonymous


on 8/10/16 at 1:04PM

I go to a Jimmy john in Braintree Massachusetts the boss was begin disrespect to his employees I see this a lot there so I want to comment about this.

24
Jul

Posted by Anonymous


on 7/24/16 at 2:22PM

I had a bad experience with a custermer rep from a jimmy johns in Wauwatosa I think you should hear. I will never eat at jimmy johns again. Please call me. Thank you mike

21
Jul

Posted by Grant


on 7/21/16 at 2:13PM

This observation regards the frequency of driving habits of certain of your Kenosha WI facility employees.

Over the past 2 years or so, a number of the drivers have displayed habits while working which, are reminiscent of the Domino's Pizza drivers when the drivers felt they 'had' to be on a customer's 'doorstep' in under 30 minutes. You may well remember legal actions regarding that and auto collisions as a result thereof.

A similar pattern has been witnessed with regard to at least a half dozen of the Kenosha facility drivers. This has been observed and recorded on numerous occasions and, in certain cases, the police were alerted, with descriptions of the vehicles and drivers supplied.

I would also add that, 'keeping tabs' on any vehicles, does not depend upon whether or not a 'topper' is on a vehicle. The availability of photo recording making things much simpler.

The point being that while some would 'put themselves in front', the rudeness, danger/risk of collision not to mention excessive speed -witnessed at more than 12 mph above posted speed limits-, is at best obviously immature. Add in the unprofessional childish behaviour also noticed when, and how these drivers 'take off', pull out in heavier traffic, etc. It's become more than annoying, and obnoxious and has been noted in various ways, including licence plate numbers provided to police departments on more than 2 dozen occasions, that I am aware of.

Seriously, if this is the way these 'juveniles' in adult bodies are going to behave, it may be necessary to arrange to have video recording devices provided to as many who would care -anonymously-, to record activity which could be afterward submitted to the police. The proper citation(s) given later would be verified by the video(s), even if not submitted during the time of the moving violation(s).

Getting sick of it, no, more like fed up and legally not taking any more. Lawfully, -and in case any of those employees or any along the chain of command, feel that retribution or vengeance due to 'calling this out' even though it is right and their actions in error-, they are being observed.

This comment is given in order better assist the structure of business, and to improve the integrity, as well as the outward display of actions observed in these drivers.

I submit it for your acknowledgement. I did not call nor stop by the Kenosha store, as from much witnessed experience, many times a general manager may never get the message, the complaints given are 'tossed' almost immediately after submitted, or they condone and/or partake of such even when only 'allowing' for it, or saying something like '...well, you know your not supposed to do that...'

Some even have the ignorance to say -blatantly-, that even when it is known that someone had done wrong, they're not wrong unless they're caught doing it. As you no doubt know, I don't buy that.

I don't mean to assume Kenosha store's management is if that persuasion, but, cannot rule out the possibility of this being lost, not taken seriously, or ignored.

Thank you for your kind consideration and attention to this matter.

Regards,

18
Jul

Posted by Anonymous


on 7/18/16 at 10:28AM

VERY HORRIBLE CUSTOMER SERVICE!!! I work around the corner at Northwestern Hospital, and went on break. I asked for my sandwich to be put in a bag and the MANAGER Maggie stated I had to reach over the counter to get it myself, I then went back to the car to eat and came in and asked for some mayo on my sandwich and the young man Alex stated it didn't come with it like 4x as if I couldn't get any finally another employee gave me some mayo packs. Then it was like pulling teeth to get their names! I would never patronize this establishment again, and will let my colleagues know about the poor CS

16
Jul

Posted by Anonymous


on 7/16/16 at 4:49PM

Your store located at Galveston tx 6302-A; has a very unprofessional evening staff (not all) as i walk in you have a staff member sitting on a prep table, no greetings at point of entry, as I'm ordering the cashier doesn't even ask if i would like to include anything else he just stairs and not a word from him and yestudays order over the phone the employee was RUDE!

15
Jul

Posted by tracey


on 7/15/16 at 7:06PM

I am writing this review against the jimmy johns in pooler ga on traders way. My husband goes there a lot on his way to work, yesterday he stopped by to get his lunch and a man came in cussing and yelling my husband was shocked at first he thought it was a irate customer until he seen him go to the back of the store. So my husband asked a worker who this guy was and she told him the owner. He had no problem with his food or the staff he said they were always nice and knew his sandwich when he came in , but due to the lack of unprofessional behavior from the owner we will not be back and we will be sure to tell all our friends to boycott that location. We will go to Savannah ga if we crave a jimmy johns. We just feel bad for his employees I am sure they are overwhelmed and underpaid. Not a way to run a business by using fowl language in front of customers. Extremely upset in pooled.

15
Jul

Posted by Mickd12


on 7/15/16 at 6:02PM

I went to the Jimmy johns in pooler ga on Thursday July 14 2016, the staff was awesome and great , they were cleaning and smiling. Then as I was getting my sandwich a guy came in screaming " where the frick is Cedric " well put it this way it was a extremely bad word. I was shocked , he was stomping around and swearing so I ask one of the workers who he was and she apologized and said the owner. I there for asked for the Gm personal phone number which she gave me. I called him and let him know this was so unprofessional and he confirmed it was the owner who acted this way , I felt sorry for this awesome group of people and told the young man this guy apparently does not know how to treat his workers much less customers. There was a lady with two small children sitting at a table eating and they got up and left. Due to this I will never go back to the Jimmy johns in pooler ga again. I will also tell my friends and family. Again the staff was awesome but I think the owner really has issues

13
Jul

Posted by Anonymous


on 7/13/16 at 7:24PM

My name is Antonio Artola a RT OLA and I reside in Galveston Texas this evening and I had call Jimmy John's for two sandwiches and it took over an hour to get my sandwiches and the reason for that that they gave me was that they had several stops to make I live on this island and I have never ever receive such poor customer service then I deleted from this Jimmy John's on seawall Boulevard I am truly upset and truly disappointed in Jimmy John's and their attitude I would appreciate it you talk t

12
Jul

Posted by Anonymous


on 7/12/16 at 11:51AM

The Jimmy John's in Branson Missouri by the Branson Landing is the worst service I've ever seen in my life everytime I call it's a 45-minute to an hour wait to get a sandwich the company that I work for has sent a lot of business for to this organization I run a resort that is 4 minutes from the location the managers there are rude I walked in 2 days ago to the restaurant and couldn't get any service so I walked out and went to cordobas which is right next door a call to order a sandwich just now and was put on hold for 45 minutes when my Resort is a 2 minute drive from the location my name is Dustin Reynolds

Viewing Jimmy John's customer service reviews 26 - 50 out of 346
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