Read the reviews below to see the experience other people have had when dealing with customer service from Oreck.
I cannot believe how horrible this company treats it's employees. They pay them below minimum wage hourly rate but they can make a bonus if they sell supplies. Now when they work their butts off to earn the bonus, their names get put in a hat and they only get bonuses by luck of the draw.
How do you expect someone to take care of their family when you keep ripping them off? Oreck, you should be ashamed of yourselves.
I just spoke to Jason, in the Santa Monica store. I told him my long story of dealing with a man named Kale. He seemed to know exactly why I was so frustrated. I left a previous review about Kale, who is rude, disrespectful, and I would go as far to say , a liar.
Anyway Jason was very respectful, nice and genuine. He promised to call me back, and he did. He promised to try and get help for me, and I finally felt some relief that my problem with Oreck, namely Kale in Santa Monica, would be resolved.
Thank you Jason for showing respect and professionalism, which one should do in any customer service. I am very thankful I finally got to speak with someone other than the very rude disrespectful, Kale. Who is doing harm to Oreck's name. This man needs to take curtious classes , or be fired as soon as possible.
Thank you again, Jason it was a pleasure, and a relief to know someone finally listen and heard what was going on.
The below reviews are on Kale, not Jason.
Martha Lennon
I have an Oreck 100 steamer. I have replaced the head after using it about a dozen times. With the new head and using it just two times, inside where the head attaches to the handle, the plastic shattered causing steam to come out the top. Oreck's customer service was of no help. They basically told me it is out of warranty so sorry for your luck! My dealer was trying to get me to buy a newer version. Are you kidding me!
I have and Oreck carpet cleaner and it does a great job when it works.
Every time I use it I have a problem. The cleaning lq in the small containers are very expensive. I have used the machine less then 10 times and have had it in the shop 3 times. I will put it in the church rummage sale and buy another brand. It may not do as good of a job, but hopefully I won't have all the frustrations! Jane Zehnder
