Disrupt Your Competition: Lessons From Uber, Amazon, Walmart And Carvana (Who Is Carvana?)
These companies have a laser focus on customer service and experience. They excel in reducing friction and making life easier for their customers. And, by offering that kind of experience, they were able to disrupt their competition, and in some cases ...
Digital Disruption in Fintech Customer Service – an Uber Moment for All Industries?
Two years ago, during a brainstorming session at Customer Contact Week, a customer service leader from a government agency stated that it wanted its service to be as good as Nordstrom's. What was a surprise at the time has become a new norm.
SF-based Uber to pay $148 million penalty for covering up data breach
Uber Technologies has agreed to pay a $148 million penalty to all 50 states in the U.S. and the District of Columbia for covering up a data breach that impacted millions of drivers and customers, law enforcement officials said Wednesday. California ...