Zune customer service

Quickly locate Zune technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Zune page at any time.

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Customer Service

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Phone: 800-386-5550

  • How to reach a live person:
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  • Hours of Operation:
    • 6am-10pm PT, 7 days a week
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User Reviews

25
Jan

Posted by My Zune


on 1/25/16 at 7:57PM

My Zune black screen, crackli g triedto do a reboot, and aldo helded scroll button down for 10 sec.

30
Oct

Posted by Anonymous


on 10/30/15 at 1:12PM

What can I do with a cracked touch screen on a mp3 player

11
Aug

Posted by jopamaja


on 8/11/15 at 4:54PM

My name is Jose P Machuca and this is my email address: , please help me out to get back to my music collection, I paid a lots of money for it and now I don't know how to get back.

Thanks for your support.

19
May

Posted by Anonymous


on 5/19/15 at 3:59PM

Zune support sucks...I wish I never purchased my device. Microsoft should be embarrassed to have such a lame product with no support for its customers!!!

10
May

Posted by cheresewoody


on 5/10/15 at 3:00PM

what should i do? my zune wont turn and even if its plugged in?

View all 117 Zune customer service reviews »
Customer Service Ratings

Based on 260 votes.

2.7

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Zune customer service news
Microsoft Officially Retires Zune Services View From Facebook HQ, Circa 2005: Keg Stands, Grinning Bros and Modest ...

That's it, Zune lovers. Microsoft has officially retired all digital music services tied to the ill-fated MP3 player, meaning you'll no longer be able to stream or download new content. As long as your Zune works, however, it should continue to ...

Es wird einmal gewesen sein...: Microsofts Zune wird komplett eingestellt

Die Kachel-Oberfläche der Zune-Software aus dem Jahr 2009 war später für Microsoft von besonderer Bedeutung. (Bild: Microsoft/Screenshot: Golem.de). Microsoft beendet seinen Versuch, mit einer modernen Windows-Software, zahlreichen ...

Bitter Zune fan hilariously rants about how the device was way ahead of its time

Back when dedicated digital music players were still a thing, the big battle was between Apple's iPod and Microsoft's Zune. The iPod won this battle handily, over course, although that doesn't mean the Zune was a bad product. In fact, the Zune really ...

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