Target

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I purchased 2 portable DVD players and 2 - 3 yr extended service plans on those players. I have had a nightmare trying to get Target to honor the plans on DVD player #2. They honored it on the first one that quit, even when I told them it had water spilled on it once, they honored it. The 2nd player had nothing done that I knew of, and they are not calling me back, after talking to 6 different employees, no help or resolution yet. 2 of the employees were at the Target Headquarters.

lyndi 11/10/09 12:51AM

I recently bought a reversible belt at target. The cost was about $20. It started separating apparently from the leather being laminated as opposed to one solid piece. When I went to return it I was told the return policy is 90 days and it couldn't be returned. This is the first time in my 57 years of living that I have ever had a belt fail like that. When I left and went to another store the profit on what I bought would have paid for several belts. Target you made a poor decision regarding what to warranty.

Anonymous 11/6/09 8:03PM

I recently bought a Mission Desk from Target. With just everyday use, the wood on the front desk top pelled. i e mailed Target and told them but they never responded back and I know they got the mail because of an automatic reply. i guess they don't want anything but my money and no more of my business. I do demand performance from the products I purchase and I did not receive that from Target.

ronbudro 10/26/09 8:44PM

Target-Arlington TX...My business check was declined by Certegy Co. (1-800-831-7764)at the checkout line. I was surprised because I have written many checks to Target on this account and have never had any returned checks for NSF. The clerk said they could not tell me why the transaction was declined and said to call Certegy for information. I called Certigy and they said the transaction never happened and therefor there had been a transmission problem on Targets end. She went on to say that all transactions with transmission problems show decline. HERES THE BEST PART...THE SOLUTION, ACCORDING TO CERTEGY, IS FOR ME TO CALL CERTEGY FROM THE CHECKOUT LINE AND HAND THE PHONE TO THE CLERK SO THEY CAN OK THE TRANSACTION. THE CUSTOMER IS NOW THE TECHNICAL DEPT. FOR TARGET. This, of course, is ridiculous. So I called Target. They said they can do nothing. Useless,Weak,Pathetic customer service. They turned down a valid check and lost that sale for no reason. Lost that revenue for no reason. The manager I spoke with at Target (Bionca) acknowledged the problem with Certegy and said that Target experiences thousands of problems with Certegy transactions every month and actually recommended me to a Wal-Mart located just down the road.

Anonymous 10/26/09 4:13PM

I PURCHASE A 32 INCH MAGNAVOX TELEVISON FROM TARGETS. I USED THE TELEVISION FOR 5 MONTHS AND THE NEXT THING I KNOW IS THAT SCREEN TURNS COMPLETELY WHITE. I WAS INSTRUCTED BY MAGNAVOX TO RETURN THE T.V. TO TARGETS TO GET A PROOF OF PURCHASE. ALL THE REP HAD TO DO WAS SCAN THE BOX OF THE TELEVISION. I WAS MEET BY SOME RUDE ASS CASHIER THAT SAID "THE ESCALATION STOPS HERE" AND WOULD NOT FURTHER ASSIST ME. I WAS SOOOOO UPSET BECAUSE I FEEL LIKE I AM OUT OF $500.00 FOR NOTHING. YOUR CUSTOMER SERVICES IS BY FAR THE WORST I HAVE EVER SEEN. I AM A CUSTOMER SERVICE REP.I KNOW THAT THERE ARE WAYS TO DEAL WITH AN UNHAPPY CUSTOMER. TARGETS WILL NOT------------------- EVER GET A HARD EARNED DOLLAR OF MINES. THE CASHIER EVEN LIED AND SAID HE WAS THE MANAGER. WOW! DOES THE MANAGEMENT WEAR THE RED SHIRTS? HE EVEN LIED ABOUT GIVING US THE CORPERATE NUMBER. I HATE A LIAR!!!!!!!!!!!! I HATE TARGETS!!!!!!!!

TARGETS IN DANVILLE VIRGINIA.

kimrasheedqrasheed@yahoo.com 10/25/09 2:49PM

I went to Target in Savannah on the South side yesterday to return a defective infant swing and was met with the ultimate in poor customer service by the young man working there.
I was not greeted at first , he never made eye contact with me ,hissed and sighed as if he was doing me a huge favour by doing his job.
Then to try and find a store manager to complain to is nearly impossible. Shouldnt there be some kind of open door policy where customers such as myself can talk to a manager instead of being given the run around and it seems as if they actually didnt want to tell me who or where the store manager was.I have been a district retail manager for 19 years and this is the worst ive come across.

vincent 10/8/09 9:24AM

I have never had any problems with customer service at my Target Store in Burleson. They go out of their way to meet my needs. I do not kn ow where those other people shop but it certainly can't be here. My only complaint is your limit of Photo Kiosk time.

pelekia64@yahoo.com 9/27/09 7:17AM

I just returned from your target store in Timonium Maryland store 9901 to return three shirts that did not fit . I had removed the tags because I was sure that they would fit but I was wrong they were to big. When I returened the shirts Karen (time 3:45pm Saturday the 19th) was very scarstic and rude when she told me that I was irresponsible for not leaving the tags on the shrits and the excuse that I gave her jokingly was it was a man thing and she said it was not an excuse that I was just irresponsible. My wife and I shop Target because we think it's a step up from Wal-Mart but I will gladly shop at Wal-Mart if they are going to treat me respectfully. One question I do have do you train your people to be respectful of others? I always treat people the way I want to be treated no matter who they are.

Regards : Bob Murray

Bob 9/19/09 1:55PM

Target Montgomery Ward building lot on 7th Street, Fort Worth, TX

I have usually had fairly good service at This Target store. I have spent thousands of dollars at this Target store since it opened. My family has spent at least two hundred dollars this week alone.

Earlier this week I was shopping at this Target and I had noticed the box fans on an endcap. Tonight I went to this Target just to purchase 2 of those box fans. When I got home one was cracked and broken. I returned it to the store about a half an hour after I purchased it. I didn't have my reciept with me. I offered the card that I had purchased the item on becuase that is what I have had to do in the past when returning something without a reciept. I was told that I could not use my card as a reciept. I told the manager and Tiffany that we could probably find the check out person that I had just purchased it from and she could tell that I had just bought these items about a half an hour ago. I was told that even if we could find the cashier it would not change their return "policy". I was told by the manager and Tiffany that I would have to show my drivers license(like a suspected shoplifter) and pay $2 more since the fan had been on sale at one time. I just wanted to switch out the fan for one that was not broken. I was very dissapointed and angry with what I felt was very poor customer service and poor customer service "policy". I had had a long day and wanted to use the fan that night. I just wanted to put a couple of fans in my windows tonight to enjoy one of the first cool evenings in quite some time. I didn't want to make a third trip tomorrow(with the reciept) just to return damaged merchandise that I had purchased.

I am disapointed that Target feels that they must treat regular customers to be made to feel as if they are shoplifters and charge them even more money for an item that was purchased less than an hour earlier.

I did go to my car and find the receipt in the car. My fan was exchaned. This return experience has left a sour feeling and I don't plan on shopping at Target any time soon.

The manager and Tiffany should have let me find the cashier that I had purchased the fan from a half an hour earlier and just simply exchange my fan for one that was not broken.

Anonymous 8/29/09 8:58PM

I purchased a gia ball while they had them instock and gave them for christmas presents, when they were actually used one was defective, but when I tried to return them they discontinued them and it was 1 day past there return policy date, they contacted the manufacturer and they were suppose to send a replacement, never received it.

Shelade 8/28/09 2:07PM