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I was scheduled on flight 353 Chicago to Phoenix received 2 automated calls stating our flight was delayed until 5:45. Long and behold received a call at 3:37 that our flight was leaving at 4:05. We missed our flight and are now on stand by. All I'm being told is I should have arrived on time and waited 4 hrs for a flight that I was being told was delayed. I guess the joke is on me because all flights are overbooked and now will be sitting at an airport over 5 hours and potentially overnight with two little kids. I have been a Southwest customer for a longtime and this experience has tarnished their reputation with me. Also, reps here at Chicago Midway were horrible in customer service and called customer service line told to call customer relations during the week. They will most likly lose our luggage since they sent it off to Phoenix on our original flight but couldn't wait for us. Horrible!!!


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