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I contacted Linksys customer support after noticing their website's support section was down. Linksys enjoys touting its so-called "award winning" customer service program. After several minutes on hold I was finally connected to a Linksys representative who was not aware of the problem with the website. She indicated it would take a couple of hours for the site to be back online. I asked the representative if she could simply email me the small bin file for my router's firmware upgrade. She said she could not. My small request would have taken just a few minutes to fulfill. Linksys customer service is award winning alright. It wins the award for most unhelpful.


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