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I have XP-410. It started to produce poor printing/copying but scanning was fine. I called the customer service and she stayed on the phone for over 30 min. helping me to clean out the nozzle over and over. She wasn't very friendly but professional and the phone connection was on and off (her end), but she got the printer to work again. I am extremely happy as my printer is inexpensive and wouldn't be worth to pay someone to fix. So, I have 10 out of 10 for the service they provided me.


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