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Yesterday 3-13-2018 I experiences probably the worst display of customer service in quite some time. Between your Autonation Ford in Englewood CO and your Autonation Honda in Westminster CO. My daughter purchased a Honda CRV last Wednesday, it died in her garage Saturday, Spent 4 hours yesterday trying to get it taken care of. I actually spoke with no less that 10 people, got transfered to voice mail 30 times, received no return call from 7 of them, Got the run around on who was going to repair it and whos' responsibility it was and who was going to pay for it. Meanwhile my daughter is without transportation. It seriously was a huge unorganized mess! Your only saving grace was your service managers at Ford Jordan and at Honda Ken. While I will never recommend Autonation in the future to anyone, you should commend these two employees for handling a situation your managers and other associate found to be outside their idea of and responsibility for any level of customer service or satisfaction. What is your policy " Once the car is sold and out the door we don't have to care anymore"


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