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Horrific. AutoNation Littleton Colorado. After receiving a recall notice for potential fuel leak in our Ford, I scheduled an appointment to have the work done. The dealership confirmed the appointment by email. After inconveniencing my family for over an hour to ensure a replacement car would be available for the day, I arrived at the dealership - early - to have the work done. The service manager then informed that the parts were not available. He said he tried to call the night before to cancel the appointment, but there was NO record of any such call or voicemail on my phone. It was confirmed he had the correct number on the service order.

This was the second debacle with this dealership. The first incident concerned lies from the sales department. Always try to give people a second chance.

This dealership is horrible at both sales and service. Avoid.


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