Flag Epson Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Good Evening, I'm highly upset with my first experience with EPSON.

On July 9th how excited I was ordering my WF first Printer and found it on [link removed] for $106. Then on July 12th my excitement left when my printer arrived damaged and I called customer service at 1-800-463-7766 who transferred me to obtain Ref# 1907120041720 from Jen who was a pleasure to speak with. She made me feel my issue would be handled and right away.


She advised me of the next steps and I would speak with the return department at 1-800-444-1527 and spoke with Mike. He was very rude and not helpful at all, I called the number 3 times and each time spoke Jerk!! I asked for a reference number as he was sending me a replacement printer due to damages and poor packaging.

Mike stated this was a special circumstance he didn't have a reference or tracking number to provide me. He proceeded to give me the previous reference number from Jen to shut me up and some random number 6947264. He said he needed to do his job and I kept calling he couldn't I told him I would wait for him to process my order. He says oh you're gonna wait until I get off I said how long is that he said 2hours oh you're a patient lady. I became livid at this point and yes I called him out his name and he continued to be smart I stated hoping the call was recorded he stated he didn't.

I'm not sure if my replacement is on the way or not I did receive a RMA to return the damaged printer. I need this addressed on the service I received If this is the customer service I have to look forward to I'm rethinking my purchase or future purchases with EPSON. I've worked in customer service and I've never provided this type of service nor received. I'm definitely appalled and will be sharing this experience on google comments, Facebook and my Facebook craft groups I'm in of many who support and value EPSON which highly recommended this printer.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video