Flag United Healthcare Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

@askUHC To you we're just another pair of angry customers. To us, we're a loving husband and wife who have been trying to conceive for 4 1/2 years. We tried an abundance of natural remedies, exercises, diet changes, and nothing worked. We then started taking prescribed medications that would help us to conceive. Nothing worked. It was after 1 1/2 years of being on Clomid, being told that IUI would more than likely not work for us, and another year of being told that our insurance did not cover IVF, and couldn't even afford the payment plan, that we finally caught a break. We had new insurance, a better insurance. So we thought. I called the insurance company on 6/3 and I spoke with a representative. I asked her specifically if IVF was covered and asked her to repeat herself (3 times at least). As soon as we heard that, we scheduled our consultation with a Reproductive Endocrinologist 9 days later. We acted immediately. We received a binder that went through every single step of our IVF process. I had to receive clearances from a cardiologist due to past health issues, we scheduled multiple appointments for multiple testings. We paid $30 per visit. We were only a couple weeks away from starting medications to prepare my ovaries for stimulation. The doctor even said we may be able to have our procedure in September. Just a short two months from now. But this morning, I received a message that said we would have an estimated out of pocket cost of $11,262 with additional incurred costs because IVF is not covered under my policy.

There I was. Sitting on our bed. Staring at the wall with a billion thoughts in mind. I called the insurance company. I told her about my previous conversation with the representative who told us that IVF was covered. She placed me on hold. I could tell by the tone and speed of her voice that she was going to tell me something completely opposite than that I was told. She told me IVF was not covered. The moment she said those words, I felt the biggest lump in my throat spool out into tears on my face. And then she said the words that I have heard so often. Words that should comfort, but are more like a knife cutting you and a constant reminder that you and your husband are still no closer to having a baby of your own. Stammering with empathy, "she said "I'm so sorry. I'll pray that things get better for you".

I asked to speak to a supervisor before I could no longer speak, hoping that maybe the representatives were wrong. Maybe the supervisor could tell me something different. By the time the supervisor came to the phone, I had calmed down. With my voice going from a shaky feeling to a rattle that you could barely understand, I asked her to verify if this information was correct and told her that it was not fair that we were provided this information, proceeded with the procedure, and are now being denied because the information we received was wrong. I told her how painful it was to continuously try month after month to conceive only to read a negative on a pregnancy test every month. To go from excitement to test every month, to not bothering to buy tests at all anymore. To have to hear someone say "we weren't even trying!" or tell us "just keep praying, it will happen". To hear your daughter tell you she wants a brother or sister.


Her response was, "I'm sorry that this has happened, but it's not covered. We can give the representative a write-up if you would like".

Our dreams of having a baby were given and taken by United Health Care Insurance, but she gets a write-up. And we walk away with nothing but more heartache.

I expected more from United Health Care. I expected more compassion. More something. Instead, we're left trying to figure out where to go from here when we have no other options.

I'm disgusted by you United Health Care.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video