Posted by Urlbaby13
Hey my name is Amber Thompson and I am not happy and the parts store in Lake city sc gave me the wrong oil filter and I am mad and want change it or give me money back.
Advance Auto Parts customer service
Advance Auto Parts is a retailer of substitute car parts based out of Roanoke, Virginia. Advanced Auto Parts has over 4,000 locations in 40 states. For customer support Advanced Auto Parts has an extensive question and answer web page and a live chat link.
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- Might be 24/7. Called at 6:00am PT and someone was there.
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User Reviews
24
Feb
10
Apr
Posted by None I fear retaliation I live a
I go to the Advance Auto on Broadway in Louisville Kentucky. The date was April 8th Thursday 2021. First I tell the lady what I need everything for oil change and an air filter for 2009 Toyota Corolla And the same for a 2016 Honda Civic. So as we're doing this she does she does not seem like she wants to be doing her job huffin and puffin being very short. She handed me a piece of paper with numbers wrote on it and tell me I had to go get and look for my oil filter and air filter myself the shelving was very unorganized and not in alphabetical or numerological order I couldn't find it so she had do looking for it and was not pleased. Ass I was ringing out she asked for my name and phone number as I tell her how to spell my last name she is purposely not punching the right buttons I'm standing here watching hard just push whatever buttons so I stopped her tell her that that's not how you spell it and I proceeded 2 spell it again she does the same thing again so I stopped her and she does it again. At this point I I was like oh well I'll just give her my phone number and all will be fine because I have been going here for years my phone number is in the computer system. And just to mention after I bought the stuff for the oil oil filter and air filter. I put the stuff in the car went back in and got things for detailing vehicles I spent well over $200. I get the parts home and get the Honda took hey Part and lo and behold wrong air filter for the car. Okay whatever I move forward I go to the Toyota Corolla drain the oil pull off the cap for the oil filter insert wrong oil filter insert. At this point it is nighttime so the next day after I get off work I go to the bag to get the receipt she never gave me a receipt for either of the purchases I made night night. No problem though because my name's in the system my phone number is in the system. so I take my parts back to the store and I just want to exchange them for the correct parts. As if this couldn't get any worse I go to exchange the product the worker there put my phone number in the system he says it shows nothing of you being here yesterday. The two workers including her acted like they didn't remember seeing me there. She knows damn good and well what she did I believe she gave me the wrong Parts on purpose just like she purposely entered my name and phone number incorrectly. I talked to corporate they said I would be getting a phone call from upper personnel so I can exchange my stuff never i got the phone call. I am in a multi racial relationship I feel like they did not approve of me and my significant other and our relationship you could feel it when we walked into the Advance Auto. With what is going on in the world today this is beyond unacceptable and for you Advance Auto to not get back with me and try to make this right is beyond unacceptable I have not took to social media I have not told everybody I can tell to not use your stores But today I believe I will and I will not stop until I feel everyone has heard and know how I was treated there. both of my cars are currently not properly maintained because of how I was treated at that store.
26
May
Posted by Anonymous
I was inside the Iowa City Advance Auto on Highway 1. Inside the parking lot every single day there is a man soliciting business and working on customer vehicles out of a van in the stores parking lot. Most days his entire butt crack is hanging out of his pants as he does it. Its extremely unprofessional and a huge liabilty for the business. I personally will never return to this location. I will take my business elsewhere.
10
Dec
07
Oct
Posted by Anonymous
Recently I had a bad customer service with you Sandwich, Mass. storel It has been recorded with your office.. All I wanted to do is put brake pads on my truck. Your agent at this branch I feel was out of line. Now even after all this the brake pads now fit in the frame but cannot use vehicle with your pads because your pads are too thick that they kick out the rotor when you tighten the caliper. Still running on my old junk after two weeks of trying to fix this problem on what little time I have to work on vehicle. I have two sets of brake pads, one that do not fit and I cannot find receipt and the second set that got dirty while trying to put on vehicle which I have receipt. Problem? I believe your pads will fit with your rotors but not the ones in my vehicle which are thicker.Screwed. Now I have to buy new rotors? Mine are in great shape.