Posted by Anonymous
Keyshawn Alston was very rude and didn't wanted to assist me with my help
AutoZone customer service
AutoZone is a chain of retail auto part and auto accessory stores. AutoZone manufactures a private label brand of auto parts. AutoZone offers customer service by form submission and phone support.
- How to reach a live person:
- Press 1 for English
Press 2
Press 0 when asked for your zip code
- Press 1 for English
- Hours of Operation:
- Might be 24/7. Called at 6:00am PT and someone picked up.
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- Main Company URL:
- Description:
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Click here to update this department.
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User Reviews
08
Aug
08
Aug
Posted by Anonymous
I went and purchased brakes and rotors for my car I paid cash and the back rotor were used so I went to let them know and said I needed to bring my then they would exchange them well it was still a hassle with them I will never buy anything from auto zone again the customer service is no good and there rude this is in gilroy ca
21
Sep
Posted by Mad
I have called my auto zone 4 times in the last hour every time put on hold for at least 10 min before I hang up and try again-
I called the last time and told them I'm tired of being put on hold and they need to take care of me now and he said too bad-
So I tried calling customer service and it had a 15 min hold time as well
You REALLY need to pay more attention to your customer
18
Aug
Posted by Anonymous
At the Vidalia Georgia store I always get the best service. Debbie and Lori are the best. They take the time to make sure I get what I need and explain it to me on a level that I understand. They are corteous and friendly and a pleasure to deal with. I also hear them with others customers giving them the same great customer service. These ladies always take that extra time, go that step and really take care of the customer. I only use AutoZone. And even though I have to drive about 20 minutes I will always go to autozone in Vidalia Georgia. The only thing I don't like is the company only have 2 working in the store and I sometimes have to wait maybe too long but still end up getting great customer service. The workers apologize for our wait but they should not have to. They need more than two in the store at all times. I hate seeing these nice people trying so hard to take care of everyone when phones are ringing and three or more customers are also in the store. See this a lot. The workers should not have this to deal with and neither should the customers. In fact I've seen customers walk out even though it is very obvious the workers are doing their best and trying to help everyone. AutoZone is very lucky to have great workers especially ones like Debbie and Lori. I hope you are taking good care of your workers because they take good care of us.
08
Dec
Posted by Greg
To whom it may concern. my name is Greg Hartz I was in your store today in Moline Illinois Quad City area on 23rd Avenue I was helped by two young men who did a very good job I had problems with my Buick Regal 89. I came in for a belt that had broken off down the road and I had come in and they pj & Solon . The two boys at the desk and or counter help me now I have already written this to three times and I'm not good with computers so there's more to it they did quite a bit when out of the way to help me I had got the wrong one they had made sure that I had the right and then also had broken the tensioner on the car they made sure I got the right tension tensioner so regardless the boys went out of the way make sure I got the right part and I really appreciate it I was out of the middle of nowhere well I couldn't do the job where I was to fix it and I needed to make sure I had the right stuff and they make sure I had the right stuff otherwise I would have been out the middle of nowhere with the wrong parts these two boys need a kudos for doing their job and making sure the customer had the right stuff I appreciate if you showed them that they are appreciated by you because they did a great job and deserve great personality their kind and if you can show them that you appreciate what they do for you the manager also what's they're did good work for us so thank you and I believe their names they was at Moline Illinois on 23rd Avenue the boys names were PJ and Solon that's it thank you.