Posted by Maria
I have been trying to call BB&T for a simple question about my account and seems impossible. This is the worst bank i have ever worked with.!
BB&T customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from BB&T.
26
Feb
24
Feb
Posted by Anonymous
When calling your client customer service center, when the call is connected the service center needs to identify themselves as BB&T Customer Service or BB&T card services. I do not feel comfortable entering my credit card number to an electronic answering center who does not identify themselves. Thank you
29
Nov
Posted by Zille
I am a biggest fan of BB&T but I find it very difficult to talk to a live person. I do all my banking online but when I need to speak to a person, I find it easy to travel to a branch than calling a customer service number. The IVR system puts you through several options and a long wait time.
22
Feb
24
Jan
06
Oct
22
Aug
Posted by Anonymous
Matthew (mortgage) & Brittany (insurance/escrow) in Customer Service were both really great today. Phone system to get to them...STUNK! The fact that BBT doesn't accept bi-weekly payments - STINKS!
But neither of those items were the fault of Matthew and Brittany. They were professional, knowledgable and friendly. Thank you!
04
Aug
20
Jul
02
Jul
Posted by Anonymous
without a doubt you have THE WORST customer service on the planet. You list a number to speak to a live person then say it is invalid. You accuse me of not paying my mother's final bill when my bank shows you have cashed the check.
My mother passed away, I have paid her last bill, you send unpleasant letters, my brother called to straighten things out and the customer service agent wouldn't talk to him. And you have no email address I can send the copy of the cashed check to which clearly shows I have paid the bill. Please send me an email address immediately so I can clear this up.
10
May
12
Apr
Posted by Dissapointed
BB&T has the WORST customer service I've ever experience! Automated ph service makes is worthless and when finally gets you transfered to a "human" those human are just as worthless with not a brain cell. They messed up my mortgage loan more than once. I will never recommend these clowns to anyone. I can't wait to pay of my loan and never have to deal eeith BB&T ever agsib!
01
Apr
11
Mar
26
Feb
Posted by TBD
I entered the numbers provided above (4,2,1). Then I entered my SSN & then #, then entered my 4 digit ID number, THEN enter #*, THEN 0. Of course this is only after being hung up on my their phone system several times (it would ring 4 or 5 time) and when it answered, I received a busy signal and was hung up on.
I had to call because on my way home from a motorcycle tip from Fl. I stopped at a hotel to sleep and eat. When I went to pay for my food, my debit card had been declined. This is the 3rd time this has happened without one call from them to ensure everything was ok.
If it wasn't for the awesome people I deal with at the local branch, I would have closed my account after the 2nd time they cut my card off and left me moneyless while on the road!!!
Good luck and be ready to be on hold FOREVER!
13
Feb
13
Feb
13
Feb
10
Feb
Posted by Anonymous
The "service" is nonexistent. I have never dealt with such an awful phone system. It's like they are trying to piss people off. I can't imagine the moron who thought this system was a good idea. I seriously hope someone was fired for this. Your bank should be banned from doing business for gross negligence and blatant stupidity. A complete lack of respect and consideration for your customers time! Awful isn't strong enough of a word to describe my disgust.
10
Feb
04
Feb
Posted by Anonymous
i would like to sue these for not providing live customer support and making you waste time trying to navigate through. They are awful. Buyer beware....find another bank!!!! Whats worse is that they were supposed to wire money into my account and never did and i just can't get through to fix.
26
Jan
16
