Read the reviews below to see the experience other people have had when dealing with customer service from Barclays.
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I work around magnets,my barclaycard got demagnetized and I needed a new card.I called the number on the back of the card and was not able to speak to a live person.Finally found a site
that showed you how to get to someone.My other cards were no problem.Barclay should make
it easier for customers to speak to representatives.
I just received a letter in the mail stating that after being a customer in good standing since 2005, my account was CLOSED due to lack of activity. I never received a letter asking if I wished to close the account. It was just closed without my consent. Once I called in, several managers stated that the account could not be re-opened and that I would have to re-apply. It is unthinkable that a company can just close your account especially when there have not been any issues with it. I kept that card because I had a large credit limit and never knew when I would need to use it.
Worst Customer Service In The World.i Believe I Was Discriminated Against, They Did Not Like That I Asked One Question.
Blocked My Account Numerous Times. Treated Me Like A Criminal ,asked For Information Regarding My Wife Which She Is Not On My Account And Her Mothers Maiden Name In Violation Of The Fair Credit Card Act. When I Refused. They Said I Had To Mail Original Documents Including Drivers License, Not Faxed. I Am Not Making This Up. The Only Way To Unblock My Account Was To Go To My Bank Pnc And Ask For A Cash Advance, Even Though I Specifically Told Them I Do Not Want One. On Top Of That The Credit Card Is Inactive, To Say The Least The Most Embarrassing Experience Of My Life, Hospitalized From Extreme Emotional Stress Chest ,head And Face Pain
The Barclays corporation is running a scam along with Fronteir Airlines and Master card, alone of your Represenitives took money from on June 23 2012 at DIA Denver international airport. Claiming that I would be issued a Fronteir MasterCard credit card within so many weeks! The application was in fact electronically filed, but denied! But they claim they didn't or don't receive my $59.00 annual fee, in which their Represenitive received from me! But won't return the money! Really, really, really disappointed with all " three" companies! You guys "SUCK!!!". "BIGTIME!"
It seems this company is trying to turnaround its image. I spoke with two customer service representatives who were exceedingly patient with my barrage of questions trying to understand my bill and related fees. After a long discussion, they listened to reason (the late payments were truly not my fault) and waived the fees. They were actually very humane...
On my December statement I wrote a check in the amount of $87.67,the only amount due. The check was received by Barclay's on December 13,2001. While examining my checking account with PNC I discovered that Barclay's(Juno) deducted the same amount for the second time.
I never authorized
Barclay to make sucha deduction and have never signed up for autopay. I have been overbilled.
You are overreaching and guilty of the crime of conversion.
Please do not process this unauthorized transaction and credit the money back to me.
Barclays support has amounted to a pad of paper with one telephone number after the next written on it. No one seems to be able to help except to give me another phone number or a duplicate of one I have already called. I give up! I know where to go for real help and maybe they can help you to!
Are you having problems with Barclays or any other of the National banks? Are you so frustrated that you are ready to take out your gun and go postal? Well, take a few deep breaths and put the gun back in the drawer. I have a much better better solution!
"The comptroller of the curency" over see's all National Banks which includes Barclays!
With the help of "The Comptroller of the Curency, I was able to get a report that Citi-Bank had placed on my credit report removed. Citi-Bank had reported to the credit rating agencies that they had wrote off debt from my credit card. This is one of the worst types of reports and remains with your report for 9 long years. I had disputed this portion of my bill however and after more than a year, they still had not resolved it. A few dollars is one thing, but this was a $1,000 which I had disputed. This $1,000 had turned into almost $2,000 after Citi-Bank did nothing except add late fees and intrest to the still unpaid amount. After finally receiving payment from the company that had tried to defraud me, I found that my report showed then showed a pay off after a write off! Still a terrible mark against me for 9 long years. After a year and a half of phone calls to Citi-Bank and enough tears to end the water crisis around the world, I heard about The Comptroller of the Courency!
Within a month of contacting "The Comptroller of the Curency, I had apologies from Citi-Bank by form of a letter with promises to clear my credit reports which they immediately did!
I hope this gives you some hope even when these banks make it sound hopeless!
Much luck,
Patty
