Read the reviews below to see the experience other people have had when dealing with customer service from Bed, Bath and Beyond.
I want to commend Tony (with an English accent) at the Willowbrook store in Houston, TX. We were looking for sheets, the shelf was empty for King size and Tony appeared with a big smile, checked for us, found the sheets at another store, set up a delivery and gave us a discount too. He was very professional, courteous and friendly. My husband and I were very impressed with him.
I am bewildered by a shipping charge on my sheet order. ATL-BBS1364676575 dated 1-24-13.
We bought a king sized sheet and two fitted x-long sheets. The king sheet was from the shelves. The fitted sheets were not available in the store and had to be ordered but carried a shipping charge of $10.99. Why does the store punish the customer because of incomplete stocking of merchandise? Should I have gone to Target to save $11.00?
I had the best experience today at Bed, Bath and Beyond at the Crossroads Shopping Center Store in Bellevue, WA. Sales Associate Alexis Speirs was able to help me find a clock radio that fit my needs. Not only did she find it for me, but because it was not in stock, the shipping was free. Now that is SERVICE!!!
Thanks Alexis and Bed BAth & Beyond!
jlnag
My daughter and I shopped today 12-17-12 in Gainesville Florida today. The customer service we received left us upset and unwilling to return to the store. I do admit she has a terrible habit of throwing away receipts, but the unwillingness to give us a refund without it was not only rude, but embarrassing. She showed them her purchase was debitted, not good enough, the cashier blatantly rude, same one we had dealt with for the transaction, they finally did do the refund, but not after an embarrassing scene. I have been a customer service manager for over 20 years, never would I have been so rude, and I do know it takes little effort to pull up a transaction. I know it is a busy time of year, but that is no excuse for being treated poorly. My son is getting married next year and our plans to register with your store will be thought about.
Merry Christmas, Jackie Allen
I am not impressed with your customer servivce webb site. It is not easy to follow and when I put the order nuber in it did not reconigize the number. I spent at least 20 minutes on hold on the phone to find out it shipped on the 10th of August and should arrive by Friday. I should have been able to do this online with a good webbsite.
I was extremely happy with the service from Chris Rainwater at the La Quinta,Calif. Store. He resolved a problem and made lemon into lemonade.
The company can be proud to have such a fine person on staff. We will continue to shop and recommend others to shop their.
I had a great service at the jacksonville,nc store. The representative (Lastarr) really helped me with my purchase. I had been everywhere looking for a shower wrap and with no luck, couldn't find one. She let me know that they where out of stock but she went the extra step with ordering one for me.
