Belk customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Belk.

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Viewing Belk customer service reviews 1 - 25 out of 46
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28
Mar

Posted by Nancy


on 3/28/23 at 7:42AM

I would like to tell you about someone that checked me out recently. The first lady could not get my rewards and belk gift card to go through. After many tries she called over another person. They both tried everything to get it right. Finally they called someone else. She could not get the register to work properly and moved me to her register in another section. It turned out that all the registers in the store seemed to be causing problems. This lady was very apologetic and worked hard to complete my purchase. She called the help desk to no avail because there were so many people ahead of her. She finally managed to complete my purchase. Her name is Sharon and she is at store 843-797-2600. You couldn't ask for a nicer and helpful employee.

09
Dec

Posted by Anonymous


on 12/9/17 at 10:36PM

Your store has been one of a few southern dept stores in Texas that I enjoyed shopping and
purchasing from, but hearing that you have changed your "social Stance" whatever that means
and will not let the Salvation army bell ringers in front of your store upsets me greatly.
I hope someone in your corporate office will change this before its too late, southern people
will shop elsewhere and that includes me. I expected more from your company.

03
Dec

Posted by Suzanne


on 12/3/17 at 10:00AM

I have shopped in Belk for the LAST TIME! How very sad that you've made the decision to disallow The Salvation Army Bell Ringers at your stores. You have, in one fell swoop, killed another important CHRISTMAS tradition.

23
Apr

Posted by MM Rowe


on 4/23/17 at 12:32PM

Belk in Smithfield NC needs more help at the Makeup counters. Every time I visit this store no matter the day nor time and try to purchase makeup from Estee Lauder there is NEVER a sales associate!!!!!! This store normally only has 1 sales associate working between the three makeup counters. Terrible wait time EVERY SINGLE TIME!!!! BUT sales associates are always nice.

13
Feb

Posted by C. Marczak


on 2/13/17 at 7:14AM

I am disappointed with your cowardly decision to remove Ivanka Trump's line of clothing. You will lose many customers,including me, if you do not change your stance on this. There are many places to shop, so I do not need to go to a store that makes political statements. Shame on you.

10
Feb

Posted by Anonymous


on 2/10/17 at 7:46AM

Shame on you for punishing the presidents daughter, how small. Did you reward the corporate moron snowflake for this faux pas. Just crossed Belk off my shopping list forever And I am sure many of your best customers will do the same.

09
Feb

Posted by Anonymous


on 2/9/17 at 6:39PM

I am an account holder with Belks for years.Very disappointed in your taking Ivana Trump's Shoes & handbags from your on line shopping.I will keep my account open for my good credit rating but will no longer shop at Belks.I believe the ban on Ivanka is political.I will spread the word.Unbelievable!

08
Feb

Posted by nett


on 2/8/17 at 5:24PM

I am very unhappy with the news of Belk pulling Ivanka Trump's clothing line. I have been a customer particularly all my life. My mother shopped with Belk for a lot of our clothing as I have with my children and grandson. This is very wrong and almost discriminatory. Please represent your entire customer base and not just one side. If people do not wish to buy her clothing that is fine, but don't dishonor those that do.

13
Jan

Posted by [email protected]


on 1/13/17 at 11:00AM

Tied calling two different bell store today for the home department to inquire about some dishes.... NO ONE ever pick up the phone... your customer service is lacking in all departments....can't ever find help . This is why I can't stand to shop at Belk anymore....theses no customer service....where did it go?

23
Dec

Posted by Barry


on 12/23/16 at 7:48AM

Good Morning.



During the holiday season it is very easy for people and processes to become overwhelmed by the volume of customers and transactions. Often the two first things to be challenged are the appearance of the store and the customer skills of the store associates.



I am writing this short note regarding your store in Marietta, Georgia on Dallas highway. We have shopped this store since it opened several years ago. The quality of the personnel and appearance of the store are consistently excellent and particularly shine during holidays and special events. The management of this store should be commended.



Merry Christmas



Barry Smith

21
Dec

Posted by Anonymous


on 12/21/16 at 3:40PM

Haywood Mall Belk was a total wreck today in the Petite deptmant. Clothes on the floor and under wheels of the racks. Hangers on the floor. I was so diassapponted in the store that I left. I asked an associate in another section where petite deptment was since I no longer live in Greenville and it has been moved. She rudely said "the other side of the store". There is too much in the aisle. You can't get a wheelchair or a stroller through! I have tried both. My Mother finally stopped going because we couldn't get around. Not one asked if they could help!!! Won't be going back. I will go to Macy's when I am Greenville.
I have had a credit card with Belk for almost 40 years.

09
Dec

Posted by Ann


on 12/9/16 at 2:45PM

I have shopped many places across this country and have had great service and horrible service. None can compare with the wonderful service I've had at our local Belk store in Summerville, Sc. The customer service reps working in that store go out of their way to help you. They really make shopping a pleasure. They are knowledgeable and considerate and at this time of year that is truly appreciated. The ladies in the women's department and household goods are exceptional! If I could give them a raise I would. Well done Belk.!!

08
Dec

Posted by Anonymous


on 12/8/16 at 9:01AM

Yes I live in Bossier city la. In a miltary community. I retired belks is the only department store in our area don't afford a miltary discount. My question we shall we shop thier.And the manger can't answer the question. DOLLAR SEARS JC PENN afford miltary discount. Please give a feedback before I attended my next retired meeting in our local chapter. To boycott Belks.

28
Nov

Posted by Jessica Schollaert


on 11/28/16 at 9:52AM

Some months ago I had a makeover in Greensboro nc.
Lancôme was having a huge event with makeup artists coming in from New York .
My sister and friend and I signed up, and planned to go to dinner after. A girls time together.

Makeup looked pretty nice. BUT,
We were pressured to purchase in a big way! My friend is a school teacher... in other words she doesn't have a lot of money! We were not given any prices just a list of what was used !
Some of the makeup was over 200. Each!
At the counter my friend was so embarrassed! Her total was over 600. She had to stand there in front of everyone and take foundation off... night cream off .... etc. until the total came down to an amount that she could afford.
I wasn't aware of this, as I was still having my makeover.
I was told by my "retired" make up artist that I should masturbate in order to help my headache. The conversation went down hill from there. I was mortified and speechless. So embarrassing and awful!
Then the exact same thing happened to me at the register. With the exception being, I was pressured by three people all telling me I "needed" this... and should not put anything back! My total at the register was more! With each question about price, came recriminations.
It has been months since this happened and I am still in shock at being talked to like that.
Treated like I was not supposed to be there if I couldn't spend 800.
But to be told to masturbate, drink and other personal suggestions while having a relaxing girls night makeover is unforgivable.
I would like to know what Belks is going to do to make this better?
Jessica schollaert

19
Nov

Posted by L.


on 11/19/16 at 4:34PM

Long story, will keep as short as I can. Night of 11/18 went to order 3 items I'd picked out that evening, plus a few that had been residing in my cart. When I tried to View Cart, it would only show me my most recent 3 items. I called Customer Service and asked how I could see my other 5 items in cart. He said I couldn't. I expressed frustration. He said I should have written my items down before I put them in my cart. Put me on hold. Came back and said reason I couldn't see items in my cart is because they were out of stock. How could he say this when he didn't know what the items were? Nor did I. Put me on hold again, forever. Finally hung up on me. I called back and they were closed. Next morning called and asked for supervisor. Girl would not connect me until I told her whole story. Told her guy in question's name was Shawn. She said there could be "50 Shawns" working there. I begged her to put me through to a supervisor. Now here's something very mysterious -- she said, "Okay, LESLIE, hold on." HOW DID SHE KNOW MY NAME? I never told her. She had to have seen it on the screen that Shawn had been working on. So she DID know Shawn, after all. Hmmm. She put me through to someone who said his name was "David" and I reported my experience with Shawn, explaining that I still could not place my order because my checkout total reflected the invisible items in my cart. He listened to me and we hung up, with no resolution to my ordering problem. I then remembered something I wanted to add so I called back and asked for David. I was speaking with someone named Carol -- not a supervisor but very helpful. I told her the situation and she looked me up on her computer and said that there was not one single note written down. Not one word had been documented from the conversation I had with "David". I was dumbfounded and furious. I asked to speak yet again to a supervisor. This time got Paul. He went on to say that there was no one by the name of David that worked there. I was so worn out by this time (and still am) that I just had him order the 3 items that I could see. I believe he said he would waive the shipping charge but I'll believe that when I see it. Oh, and I am a Belk Premier Rewards Cardholder. Not a proud one anymore. I plan to write Belk Corporate and make them aware of their shoddy, embarrassing, insulting customer service. P.S. If you are shopping online, don't put more than 3 items in your cart. Because Belk most certainly will NOT be able to help you.

10
Nov

Posted by Anonymous


on 11/10/16 at 1:13PM

On Tuesday, November 8 I was in the Belk South Park Store at approximately 2:00 in the afternoon. I selected to purchase an item from the Kiehls counter. At that time no one was at that particular counter. I approached a woman in the perfume area and kindly asked her if she could ring up my purchase. ( no answer one way or the other). She then proceeded to take me to a group of 4 women standing and chatting. I asked if they could ring up my purchase.....they just looked at me and then one of them said to go back to the Kiehls counter and someone should be back soon. Really???? Needless to say I was extremely upset. Maybe I should had more diamonds on and carried a Gucci bag. Would that have helped??? I then took my purchase to handbags and a woman in Brahmin gladly took care of me.

08
Sep

Posted by Melissa


on 9/8/16 at 2:17PM

FALSELY ACCUSED OF SHOPLIFTING WAS DETAINED AND INTERROGATED FOR NO REASON !I was shopping in Belks west town mall store in Knoxville Tennessee on 9-1-16 when this occured .

08
Sep

Posted by Nikki


on 9/8/16 at 3:18AM

I recently made a purchase at Belks Huntsville Alabama didn't receive the sale price so the shoe manager came over and he did a void transaction that was August 31 I yet to receive my money my bank said allow 5 business days so now what all I want is what's mines

02
Sep

Posted by Anonymous


on 9/2/16 at 12:47PM

Your representative, Kathee, helped me today. She was courteous and cheerful. She helped me understand my querie and satisfied my questions. She is an excellent agent for your company.

29
Aug

Posted by Anonymous


on 8/29/16 at 6:04AM

I have been a Belk customer at your Greenville, S.C. store since the 1960's and recently you have reduced the Petite Department to a corner in a remote part of the store. First the large size Petite Department was taken over by Women's size and Petite move to a smaller part of the store, and then when I went in to shop three weeks ago Petite's had been moved again to the smallest department in the store. I understand that the United States in an obesity epidemic,BUT!! there are still plenty of women who are small. I also think that way too many clearance racks are junking up the store, the clearance department is bigger than the petite department and it is junky. I enjoy a good clearance item as much or more than anybody, but please build a outlet or something and get back to being the Belk store that has earned a good name.

06
Aug

Posted by Anonymous


on 8/6/16 at 11:16AM

I recently received a customer feedback survey, however it expired before I was able to comment. The service I miss most in my local Belk store in Johnson City, TN.,is the discontinuing of the alterations service. This is a huge service to customers, and one I always find in larger, prominent department stores, when I travel outside my area. I would strongly urge Belk to reconsider this decision and listen to the needs of your loyal customers.

04
Aug

Posted by Too hot in stores


on 8/4/16 at 4:21PM

Belk is a southern style business , we get it! But in your stores in
Tennessee and Florida lax in good clean air flow through out your stores! AC is horrible , who wants to try on clothes in this heat?? You are not the least bit accommodating!! I shop at Belk quite often and constantly see employees fanning themselves!
Since you sold out to those bank vampires, it sucks !
Please cool your stores down , so we can shop! Macy's does !

24
May

Posted by semperfimom


on 5/24/16 at 5:35AM

I shop the Belk Department store in Hixson, TN. The store number is 0691. I visit about once a week. There are no other stores in this area I like as much as Belk. I want to make comments on two of the employees that work for you. I do not know their last names. The first one is Gina. She works in the women's Dept. Every time I go in their and she is working, she greets me by my name. She is always willing to help. She goes way beyond what she has to do to help people. I have seen her with some of the older ladies looking for particular items. She is so patient and so helpful to them. She has always been so kind to me and everyone around her. She keeps busy clean out the dressing rooms, because a lot of people are too lazy to put items back where they belong. She is a large asset to your store. Another employee is Kim in the shoe department. Her associate number is 001449. Every time I go into your shoe department she approaches me and tells me anything I need help with, please let her know. She has been with Belk for a very long time. She has always been so helpful. I was in there last week. She was hopping! She was helping two older ladies, that appeared to be a bit grumpy. She deserved an award for putting up with them.. She was so helpful and polite. She helped them both so much. I have seen her working with five different people at one time. She kept up with all of us. The downside to my visits the last month. The temperature in the Hixson store is way to warm, it's uncomfortable! Your employees are so warm and a lot of them are clearly sweating. I am extremely warm just walking around in the store. I am not a large person. I am active all the time. But there are times while I am trying clothes on, I stop because of the heat. I end up putting clothes back on the racks because it is too warm in the store. Sales are lost! I will not purchase anything without trying items on. I do not like returning items. I know the corporate office controls the temperatures in the stores. This is not fair to your employees or your customers. I really enjoy shopping at Belk. As the summer season approaches, the temperature in the store will continue to rise. I probably will cut down on my shopping. I spend at least $500.00 a month in your store and the children's store. Please consider lowering the temperatures in your stores for your customers. More for your hard working employees that keep your stores running and the customers happy.

03
May

Posted by Anonymous


on 5/3/16 at 3:55AM

Belk's Big & Tall Store located in Independence Mall in Wilmington, NC should be called the Big & Short store. Most all the pants sizes are big, but length is SHORT. Really Belks! This could be the place where all Big & Tall guys in area would shop if had the what u advertise on the sign. BIG & TALL

06
Apr

Posted by Anonymous


on 4/6/16 at 9:35AM

Belk store in Bossier has horrible lighting in the ladies dressing room. It is so bad. I was there yesterday and mentioned how horrible the lighting is, other ladies spoke up immediately and agreed it is horrible and we all walked away empty handed knowing every color makes every person look like a freak of nature. The lighting has never been good in either the Bossier or Shreveport store in the dressing rooms but it was absolutely awful yesterday. I will not waste my time going there again.

Verifying the letters above submit is impossible. It is more like keys on a piano.

Viewing Belk customer service reviews 1 - 25 out of 46
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