Read the reviews below to see the experience other people have had when dealing with customer service from BevMo.
I live in Sacramento. I was headed to the Bay area.5/22/23 So I stopped at the bevmo in Fairfield off of Travis. One of my best experiences yet I've had at a Bevmo or any other beverage store. I know she was a manager but I did not get her name or I can't remember it. We Need more of her in every store. I normally go to total wine. I will most definitely drive to Fairfield to go see her. Thank you for hiring a wonderful person with a beautiful Spirit
Bevmo your policies on scanning ideas is ridiculous there is no need for this and you're losing customers on a daily basis what are you doing with the information and why are you scanning ids. You either trust your employees to do the right job or do their job correctly or you hire new employees instead of losing customers which is what you're doing
Looking for the Lucky Buddha Enlightened Beer. Have been to both Bev Mo stores in Murrieta and Temecula Ca. Haven't had any in stock for over 3 months in Murrieta, & 2 months in Temecula. Looking for any help in locating some. Thanks for Ur assistance. Much appreciation
I use crizly through the west covina store for delivery. However, it I find it is really unsafe to have the driver have to obtain my signature on his cell phone. This defeats the purpose of contactless delivery and exposes both of us to possible infection. The driver does not use gloves. The cell phone of another who others have had to take and sign is very unhealthy policy. I order and I sign OK to use my credit card and OK the amount with tip online and I show my driver's license outside my door which I can sanitize after. Please change this dangerous and unhealthy method of a secondary needless verification. Thanks
Visited the Bakersfield location, only to find that over half of the customers were not wearing masks and the BevMo employee at the front door wore her mask under her nose. Per the company's website they are requesting customers to wear masks while shopping. Obviously, they are not enforcing this "request", placing other customers (as well as their other employees) at risk of COVID spread.
Unable to access my ClubBev a/c, unable to recover the a/c, via re-set, unable to link my ClubBev a/c to an online a/c & unable to to create an on line a/c. Finally, unable to find any useful resolution info under the Help tab and unable to actually reach a person to resolve this issue.
I will shop elsewhere.
First I'd like to say there is no BevMo customer service, so I am venting here. My father purchases 2 cases of wine every month. He is unable to leave the house because of the virus so ordered for him, but he wanted to use his card . Made order online... it said 2-3 hours. Checked in 2.5 hours and was told don't come back til you get a message saying it was fulfilled. Waited 45 minutes and got nothing, afraid to get reprimanded again.. I left came back 5 hours after order wax entered and still had to explain. Didn't have my father's credit card told it couldn't be released to me even though I had confirmation on my phone and had same last name. Then they were "nice" enough to cancel and use my credit card. I shop at BevMo at least 3-4 times a month and get emails every other day. But he( the manager ( would not transfer the 10$ discount on 70. Said he " couldn't ". ... the manager. Even though the coupon was used on the same order. This is the second time service was extremely unsatisfactory. If the managers have no discretion to do the right thing, this company is mismanaged. My father is positive for virus and asked me to complain. Did not have to twist my arm
At store 160 Jan 16, 2017, their wireless was down and so my Club Bev points could not be recorded. Joe, the cashier, suggested that I could go on line and ask to have them added. Can't seem to find anyplace on your website to do that. AN annoying square kept popping up as if I was going to make a purchase and I could not get rid of it. Please advise how to proceed. Thank you.
Virginia Merwin
