Carquest customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Carquest.

Dec

Posted by Mark

on 12/11/15 at 12:29PM

I attempted to purchase a brush used for washing cars that I have purchased from your Airline Hwy Baton Rouge location many times.The staff and manager at the location were not helpful at all and treated me indifferently. They said they couldn't help me unless I had a part number. I feel as though they were just not interested in helping me. I called the Oak Villa Baton Rouge location and the manager there quickly found 5 of them for me.

I'm very disappointed in the service I received at the Airline Hwy Baton Rouge location.I will not go back there for things I need for my Avis/Budget Car Rental business.

Sincerely,
Mark Hotard

Dec

Posted by mhotard1

on 12/11/15 at 12:20PM

Your manager at the Baton Rouge Oak Villa Location, Charity, provided excellent customer service. I needed a tampico fiber brush to clean cars for my car rental company, an Avis/Budget center. She went out of her way to get as many of these brushes as she could from different locations. She was friendly and helpful, and kept in close contact about her efforts via email.

The brush I have used for years is part # 21074. If you can find a case of these I'd be interested in purchasing them. I don't care for the plastic bristle brush you have replaced this item with.

Sincerely,
Mark Hotard

Sep

Posted by Anonymous

on 9/29/15 at 8:29PM

i recently purchased a re manufactured starter for a ford bronco 1988 5.8 v 8 automatic.. what they gave me i think was a starter for a different motor .. the wrong part wrong nose cone on it .. i did not catch it being busy and out the starter in and it did not sound right but was working and then after a few days starting grinding!! well when i pulled it back out it was shot!! busted the drive gear in it and the casing i took it back and said something is not right .. was told to go get the receipt came back next day was told nothing cou;d be done until after lunch...i said you know what just order me a brand new starter .. so they did the clerk was just as flip as he could possibly get away with..two days later i sent my wife in to get the new starter as i was done doing business with car quest forever!! and they did not refund my money for the wrong part that almost wiped out the flex plate in my truck .. i am a semi retired ex mechanic of thirty years with references. auto truck all the way to inboard out board and heavy ships tug boats welder fabricator mechanic of the highest order...never in my extensive career have i seen such shoddy service!!! and such an under lying smugness and disdain for customers...fully intend to pursue the matter in small claims1!this particular truck has sixty thousand original miles on it !!! and is well maintained the new starter had a different nose cone and mounts and worked perfectly!!but i am out about fifty dollars and labor... thanks just want you to know the kind of people that are representing you out there!!ps it is my wife and daughters truck we live in Montana and winter is coming thanks for the stress.. we also spent an average f hundred and fifty month at your establishment..

Apr

Posted by Anonymous

on 4/14/15 at 1:50PM

Went into the store to find out the price on headlight bulbs. The gentleman that help me was very help. He told me how much the bulbs where and I told him I would be back to get them. I turned preceded towards the door but stop to look at another product when another employee said he's not coming back. He could've waited till I was out the door. I thought it was very rude for him to say something like that with me still in the store. I've stop there several times in the past and received fairly good service. But I won't go back anymore. I'm not going to spend my money where I'm not appreciated. The store in Nashville on 8th Ave won't be seeing me again. Customers service is really becoming a lost art.

Mar

Posted by Anonymous

on 3/17/15 at 1:53PM

completely rude asked a question they couldn't answer so they hung up on me and when I called back they told me to bad I cant do anything about it

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Carquest customer service reviews

Dec

Posted by Mark

Dec

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Sep

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Apr

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Mar

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