Read the reviews below to see the experience other people have had when dealing with customer service from Chicago Tribune.
I did not get any paper again today and I find this so disgusting. You find it so easy to debit my credit card to be paid, but I never see papers in my drive way. Your web site cannot be reached to write anything unless I connect with Yahoo which only opens me up to more problems. What goes?
For the second time this month I have not received my Sunday Trib.This is ridiculous service!And all of my neighbors had received theirs to make things Worse!
I have left you a message and you said I would get the paper by 8:00 am not the case and it is now 11 am and no paper.Please call me to advise what you are going to do
ps.I am paid up as well!
Did not get the Sunday edition of the newspaper.
Your home delivery number did not answer this morning Sunday.
Called your switchboard and they did not answer they referred me back to the home delivery number,
I even called to report errors and they did not answer.
T Michalski
Had stopped delivery of the Chicago Tribune on 6/24/16. Called today (9/8) and was
told that "someone" had called the paper to have the delivery restarted on 8/24.
NO ONE CALLED AND NO PAPER HAS BEEN DELIVERED.
PLEASE HAVE SOMEONE FROM THE UNITED STATES PLEASE CALL RE THIS SUBSCRIPTION.
Have been a Tribune subscriber for a long time. This past week, we have been having
issues with our delivery service. I called twice about not getting a paper, the first
time, one was delivered, the 2nd time. No. Then we did not receive a paper yesterday
again. I did not call that time.
I am suppose to get two sunday tribunes delivered 1 to 2647 n. racine and the other to 2649 n. racine Chicago the last two weeks I haven't gotten the one at 2647 n racine av and cant get too someone to talk to. at if some could contact me I would appreecate it...jerry benkendorf
did not receive my subscription ordered three weeks ago.
Thursday through Sunday
Elizabeth stockover
Any explanation?
Chicago Tribune:
i received a drenched copy of your paper this morning. Unreadable.
I called and asked for a dry, usable copy at 8:30 a.m. I was told it would be arriving in 60-90 minutes. It did not. Called again at 11:20 a.m. I was told it would not be delivered because it was "after your delivery times"!!!
Is this the best you can do?
15TH REQUEST!!!!!!!!!!!!
My amiable dispute with the Tribune over Red Plum/Local Values, an advertising throwaway I do not welcome and do not read but still do not know how to stop.
"My neighborhood gets flooded with these damn papers every week. It's ridiculous, but I need to get someone�s attention to stop the distribution of this thing to people who don't want it."
Each call made, each email forwarded to stop delivery, please call 1-800-TRIBUNE or email That's exactly what I have done.
I called that number. I have been calling the number & emailing my complaint since JANUARY 1, 2016 I am still receiving it on consecutive Wednesdays, It turned out I was calling a Tribune call center just outside Baguio, a city of 300,000 nestled high in the hills of northern Luzon, in the Philippines. I spoke cordially to the Tribune's phone representatives. I told them all of them my simple needââ?¬â??which was for Red Plum/Local Values to go away.
They all said they'd take care of it.
It still is appearing on my doorstep every Wednesday.
Perhaps SOMEONE can stop these intrusive papers appearing on my doorstep every Wednesday morning.
As someone who has received the trib for over 40 yrs,I'm unhappy with the distribution of "The CUBS fat head stickers in the sunday trib from Jewel/Osco.the past two sundays, my wife picked up the paper & someone must have taken them out!! (No stickers inside)
During the past year we have had many failed deliveries. We have called and received a delivery later or the next day or we have requested a refund. I believe this record is unacceptable. I would like someone to call me an assure me that the problems you are having with your delivery service have been rectified.
I am extremely disappointed with the person who delivers my paper. Last Sunday he whipped the paper in my driveway and the went all over my driveway. The plastic bag broke.. When I renew my subscription in May, I was told my newspaper during the week would be in the driveway before 6:15am....that has not happen yet
It is unfortunate that William in your sales staff (4pm on 4/4/16) would be willing to let a customer (Barbara Gallus) of 14 years to quit their weekly subscription over a difference of $6.50 for the 13 week subscription. William must not be aware of the domino ramifications of how one customer with a negative experience with Tribune Sales can affect at least 100 more customers. In this day of age with social media, I believe I read in the Tribune that it is much more than that.
It is a shame. I would have stayed a customer, but William was not willing to keep my current rate of $5/week. I guess we will just make do with the Yahoo News and the radio; that is free. No hard feeling Tribune. It's just business.
I was told that I would receive a $10.00 gift card if I took the tribune for 3 months. Sunday only. I did and never received the gift card. I called about it and they said they would run a tracer ( LOL )Then I received another call asking if I would renew. I told her about the gift card so said OK. To date I never received what was promised. BUT they did have the nerve to send me a bill for $3.98 I guess I have to call BBB
